Office Intern — WIOA Program

Location: MI Wayne American Job Center
Employer: EDSI / SEMCA Michigan Works!
Job Type: Part-Time
Pay Rate: $17.00 per hour
O*NET Code: 43-9021.00 — Data Entry Keyers
Work Location: Wayne American Job Center, 35731 W Michigan Ave, Wayne, MI 48184
AJC Hours of Operation: Monday–Friday, 8:00 a.m.–5:00 p.m.

Position Summary

The Office Intern will provide data entry, outreach, clerical, and administrative support to WIOA program staff at the Wayne American Job Center. This position supports day-to-day program operations by helping maintain accurate records, organizing files, assisting with customer follow-up, updating spreadsheets, preparing materials, and supporting onsite events and activities.

This role is ideal for an individual who is organized, dependable, comfortable using technology, and interested in gaining hands-on experience in workforce development, customer service, program support, and office administration.

Essential Duties and Responsibilities

The Office Intern may assist with the following:

• Perform filing, file maintenance, and file audits.

• Complete timely and accurate data entry.

• Assist with tracking program information, customer activity, and service data.

• Maintain and update spreadsheets, reports, and internal tracking tools.

• Contact customers by phone, email, or other approved communication methods to schedule meetings, testing, appointments, and follow-up activities.

• Provide appointment reminders and assist with follow-up on customer employment status.

• Document customer contacts, services, updates, and related notes accurately.

• Assist program staff with onsite events, workshops, orientations, recruitments, and other AJC activities.

• Organize and update training provider information, program flyers, and resource materials.

• Create, revise, and update flyers, outreach documents, and promotional materials.

• Support general front-office and back-office administrative needs.

• Use Microsoft Office tools and other software platforms to support document creation, workflow tracking, data organization, and communication.

• Work confidently with technology, including approved AI tools and software solutions for document drafting, editing, organization, and workflow improvement.

• Perform other related duties as assigned.

Required Qualifications

• High school diploma or GED required.

• Experience answering and making phone calls in a courteous, professional, and efficient manner.

• Basic computer literacy required.

• Working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams.

• Ability to enter data accurately and maintain confidentiality.

• Good interpersonal and communication skills.

• Ability to follow instructions, ask questions when needed, and complete assigned tasks on time.

• Ability to work professionally with staff, customers, employers, and community partners.

• Typing skills preferred.

Preferred Skills

• Customer service experience.

• Experience with filing, spreadsheets, data tracking, or office support.

• Interest in workforce development, human services, business services, or public service.

• Ability to stay organized while working on multiple tasks.

• Willingness to learn new systems and technology tools.

• Professional phone and email etiquette.

Work Environment

This position is based onsite at the Wayne American Job Center. The intern will work in a professional office environment and may assist with customer-facing services, internal administrative tasks, meetings, workshops, and community or employer-related activities.

About the Wayne American Job Center

The Wayne American Job Center provides workforce development services to job seekers, employers, and community partners. Services may include career coaching, job search assistance, workshops, training support, employer recruitment events, and workforce program services.

Address: 35731 W Michigan Ave, Wayne, MI 48184
Phone: 734-858-4284
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

About EDSI

EDSI, also known as Educational Data Systems, Inc., is a national workforce development, training solutions, and consulting company. EDSI works with workforce agencies, employers, job seekers, and community partners to help individuals overcome barriers, access training, prepare for employment, and connect to meaningful career opportunities.

EDSI’s mission is to create enthusiasm in clients, see through their eyes, understand their needs, and deliver more than they expect.

EDSI Mission and Values

EDSI believes in helping customers overcome challenging obstacles, seeing through other people’s eyes, making a difference in people’s lives, meeting people where they are, and helping them move toward a better tomorrow.

Equal Opportunity Statement

EDSI is an equal opportunity employer. EDSI celebrates diversity and is committed to creating an inclusive environment for all employees.