Support Specialist

The Senior Alliance — Area Agency on Aging 1-C

Location: 5454 Venoy Road, Wayne, MI 48184
Department: Community Care
Employment Type: Full-Time
Estimated Pay Range: $19.00–$24.00 per hour
Estimated Annual Salary: $39,500–$49,900
Schedule: Monday–Friday, approximately 37.5–40 hours per week
Typical Hours: 8:30 AM–5:00 PM
Work Setting: In-person office position
O*NET/SOC Code: 21-1093.00 — Social and Human Service Assistants
Related O*NET Code: 43-4061.00 — Eligibility Interviewers, Government Programs

The employer states that compensation is based on education, experience, and budget constraints. The range above is an estimated market range and should be confirmed during the hiring process.

Position Summary

The Senior Alliance is seeking an organized and customer-focused Support Specialist to assist older adults, adults with disabilities, and caregivers with community-service programs.

The Support Specialist screens callers, completes intake activities, helps participants apply for public assistance, verifies Medicaid eligibility, maintains records, and provides administrative support to the Community Care Department.

Responsibilities

• Answer calls and screen individuals for appropriate community programs.

• Collect and document participant intake information.

• Assist with applications for Medicaid, Food Assistance, Section 8 Housing, and other programs.

• Verify Medicaid eligibility for Waiver services.

• Explain program requirements and required documentation.

• Maintain waiting lists and eligibility records.

• Enter participant information into agency databases.

• Complete word processing, data entry, filing, and administrative duties.

• Maintain budget and program records.

• Protect confidential participant information.

• Support Community Care projects and other assigned duties.

Qualifications

• High school diploma or GED required.

• At least two years of experience in customer service, program intake, human services, healthcare administration, public assistance, workforce development, or a related field.

• Word-processing and computer experience required.

• Recordkeeping and filing experience preferred.

• Knowledge of community organizations serving seniors preferred.

• Experience with Medicaid, public benefits, or Older Americans Act programs is helpful.

Required Skills

• Excellent customer-service and interpersonal skills.

• Strong verbal and written communication.

• Accurate data entry and attention to detail.

• Strong organization and time-management skills.

• Ability to meet deadlines and follow directions.

• Ability to work independently and as part of a team.

• Professionalism, confidentiality, honesty, and integrity.

• Ability to work in multiple computer systems.

Physical Requirements

• Sit and use a computer for extended periods.

• Perform repetitive keyboarding and office tasks.

• Stand, walk, bend, and reach as needed.

• Lift and carry up to 20 pounds.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance

• Life insurance

• Retirement plan

• Paid time off

• Paid holidays

• Training and professional development

• Employee assistance resources

• Career advancement opportunities

Benefits and eligibility should be confirmed directly with the employer.

How to Apply

Apply online through The Senior Alliance career portal:

https://thesenioralliance.org/about/career-opportunities/?gnk=job&gni=8a7887a19c72dc48019c8aeb591c190f&lang=en

Applicants should submit an updated resume, employment history, and professional references. A cover letter is recommended.