Driver (Medical Transportation)
The Senior Alliance (Area Agency on Aging 1-C)
Organization: The Senior Alliance (TSA)
Location:
The Senior Alliance
5454 Venoy Road
Wayne, MI 48184
Service Area: Western Wayne County and surrounding Southeast Michigan communities, including transportation to the VA Medical Centers and the University of Michigan Health System in Ann Arbor.
Employment Type: Full-Time
Department: Transportation Services
Pay Range: Approximately $19.00–$24.00 per hour (Competitive salary commensurate with education, experience, and organizational budget.)
Estimated Annual Salary: Approximately $39,500–$50,000
O*NET Occupation Information
Primary O*NET Code:
53-3053.00 – Shuttle Drivers and Chauffeurs
Related O*NET Occupations
Position Overview
The Senior Alliance is seeking a dependable, customer-focused Driver to safely transport older adults and adults with disabilities to medical appointments, healthcare facilities, community services, and other approved destinations throughout Southeast Michigan.
This position is responsible for providing safe, courteous, and reliable transportation while ensuring passengers are treated with dignity, respect, and compassion. Drivers also complete vehicle inspections, maintain transportation records, assist passengers with mobility devices, and help ensure all transportation services meet agency safety standards.
This position is ideal for individuals who enjoy serving the community, working independently, and making a positive difference in the lives of older adults.
Primary Responsibilities
The Driver is responsible for:
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Safely transporting participants to and from medical appointments, dialysis, therapy, hospitals, senior centers, and other approved destinations.
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Picking up passengers from their homes and returning them safely after appointments.
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Assisting passengers entering and exiting the vehicle in accordance with agency safety policies.
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Safely securing wheelchairs and mobility devices inside agency vehicles.
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Following all Michigan traffic laws and agency transportation policies.
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Maintaining positive customer service throughout each trip.
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Communicating schedule updates with dispatch and supervisors.
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Completing transportation documentation accurately and on time.
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Maintaining daily mileage logs.
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Performing vehicle inspections before and after routes.
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Monitoring fuel, oil, coolant, tire pressure, and other vehicle maintenance needs.
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Reporting vehicle repairs or maintenance concerns immediately.
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Cleaning agency vehicles inside and out as needed.
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Responding appropriately to emergencies and accidents.
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Serving as a backup dispatcher when needed.
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Completing additional transportation-related duties as assigned.
Essential Duties
Passenger Transportation
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Transport older adults and adults with disabilities.
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Provide door-to-door transportation services.
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Assist passengers using walkers, canes, wheelchairs, and mobility equipment.
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Ensure passengers are safely seated and secured before driving.
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Maintain courteous and respectful communication with all riders.
Vehicle Operations
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Complete pre-trip inspections.
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Complete post-trip inspections.
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Check fuel levels.
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Check oil and fluid levels.
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Inspect tires.
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Inspect wheelchair lifts and securement equipment.
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Report maintenance needs.
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Maintain clean vehicles.
Documentation
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Complete mileage logs.
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Complete inspection reports.
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Complete transportation requests.
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Complete incident reports.
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Maintain driver records.
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File transportation paperwork.
Customer Service
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Notify passengers of schedule changes.
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Answer transportation questions.
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Communicate with dispatch.
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Provide excellent customer service.
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Resolve transportation concerns professionally.
Dispatcher Backup Duties
When needed, the Driver may assist with:
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Scheduling transportation appointments.
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Coordinating driver assignments.
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Answering transportation phone calls.
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Updating customer schedules.
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Monitoring daily transportation routes.
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Resolving scheduling conflicts.
Minimum Qualifications
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High School Diploma or GED required.
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Minimum one (1) year of professional driving experience operating a van, shuttle, bus, or similar passenger vehicle.
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Valid Michigan Driver's License required.
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Michigan Chauffeur License required (or ability to obtain immediately after employment offer).
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Ability to obtain First Aid, CPR, and AED certification (training provided by The Senior Alliance).
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Ability to pass background screening and motor vehicle record review.
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Excellent driving record.
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Excellent customer service skills.
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Strong verbal and written communication skills.
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Ability to safely transport passengers with disabilities.
Preferred Qualifications
Preference may be given to candidates with:
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CDL Class B with Passenger Endorsement.
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Experience transporting seniors.
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Experience transporting individuals with disabilities.
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Medical transportation experience.
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Public transportation experience.
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Knowledge of Wayne County roadways.
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Familiarity with:
Skills & Competencies
Successful candidates should possess:
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Safe driving skills
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Excellent customer service
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Defensive driving techniques
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Time management
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Route planning
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GPS navigation
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Problem-solving
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Professional communication
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Dependability
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Compassion
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Patience
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Organization
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Attention to detail
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Ability to work independently
Equipment Used
Employees regularly operate:
Work Schedule
Typical schedule includes:
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Monday–Friday
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Day Shift
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Approximately 40 hours per week
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Early morning pickups may be required.
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Routes may begin before standard business hours depending on passenger appointments.
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Occasional schedule adjustments based on participant transportation needs.
Work Environment
This position requires work both inside and outside.
Employees regularly work:
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Driving throughout Wayne County
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Loading and unloading passengers
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Medical facilities
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Residential neighborhoods
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Community locations
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Various weather conditions including rain, snow, and ice
Physical Requirements
Applicants must be able to:
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Lift up to 50 pounds.
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Push and pull occupied wheelchairs.
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Safely secure wheelchairs inside vehicles.
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Stand for extended periods.
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Walk frequently.
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Bend, reach, and kneel.
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Walk on uneven sidewalks and outdoor surfaces.
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Operate a vehicle for up to eight hours daily.
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Work safely during Michigan weather conditions.
Benefits
Eligible employees may receive a comprehensive benefits package that may include:
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Competitive Salary
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Retirement Plan
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Paid Time Off (PTO)
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Paid Holidays
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Mileage reimbursement (when applicable)
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Paid First Aid/CPR/AED certification
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Professional Development
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Employee Assistance Program (EAP)
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Career advancement opportunities
Benefits eligibility will be discussed during the interview process.
About The Senior Alliance
The Senior Alliance is the designated Area Agency on Aging 1-C, serving older adults, adults with disabilities, and caregivers throughout Western Wayne County. Through transportation, nutrition, caregiver support, Medicare counseling, and community-based services, TSA helps individuals remain independent, healthy, and connected to the resources they need.
Transportation Services are a critical part of the agency's mission, ensuring that participants have reliable access to medical care, essential appointments, and community resources.
