Waiver Eligibility Specialist
The Senior Alliance (Area Agency on Aging 1-C)
Organization: The Senior Alliance (TSA)
Location:
The Senior Alliance
5454 Venoy Road
Wayne, MI 48184
Employment Type: Full-Time
Department: Community Care
Work Environment: Office, Community-Based, Hybrid Field Work
Pay Range: Approximately $20.00–$27.00 per hour (Competitive salary commensurate with education, experience, and organizational budget.)
Estimated Annual Salary: Approximately $41,600–$56,160
Hours: Approximately 40 hours per week
Typical Schedule
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Monday – Friday
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Day Shift
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8:30 AM – 5:00 PM (Typical)
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Occasional local travel throughout Western Wayne County for participant home visits
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No evenings or weekends normally required
Position Overview
The Senior Alliance is seeking a compassionate, organized, and customer-focused Waiver Eligibility Specialist to join its Community Care team. This position plays a vital role in helping older adults, adults with disabilities, and family caregivers access and maintain Medicaid-funded home and community-based services.
The Waiver Eligibility Specialist works directly with program participants to determine eligibility for Medicaid Waiver services and other public assistance programs, helping individuals remain safely and independently in their homes. The position combines customer service, case support, eligibility determination, field visits, and administrative responsibilities.
This is an excellent opportunity for individuals interested in careers in human services, case management, aging services, healthcare administration, public benefits, or social services.
O*NET Occupation
Primary O*NET Code:
43-4061.00 – Eligibility Interviewers, Government Programs
Related Occupations
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21-1093.00 – Social and Human Service Assistants
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21-1099.00 – Community and Social Service Specialists
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21-1022.00 – Healthcare Social Workers
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43-6014.00 – Secretaries and Administrative Assistants (Healthcare)
Essential Job Responsibilities
The Waiver Eligibility Specialist is responsible for assisting participants with obtaining and maintaining eligibility for Medicaid Waiver and community-based assistance programs.
Responsibilities include:
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Assist older adults and individuals with disabilities in applying for Medicaid benefits.
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Assist with Food Assistance (SNAP), State Emergency Relief (SER), Section 8 Housing, and other public assistance programs.
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Determine and maintain participant eligibility for MI Choice Waiver and related Medicaid programs.
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Complete Medicaid eligibility reviews and documentation.
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Conduct participant home visits to collect required documentation.
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Coordinate with the Michigan Department of Health and Human Services (MDHHS).
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Monitor participant eligibility and benefit renewals.
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Review eligibility reports and identify required updates.
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Verify Medicaid eligibility through State systems.
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Maintain waiting lists for Community Care programs.
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Enter participant information into electronic databases.
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Maintain accurate electronic and paper case files.
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Complete reports and administrative documentation.
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Support Community Care Department projects.
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Perform additional duties as assigned.
Qualifications
Minimum Requirements
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High School Diploma or GED required.
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Minimum of two (2) years of experience in one or more of the following:
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Experience completing Medicaid applications preferred.
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Knowledge of Older Americans Act programs preferred.
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Knowledge of community organizations serving seniors preferred.
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Valid driver's license and reliable transportation required.
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Ability to travel throughout the service area for participant home visits.
Preferred Qualifications
Experience working with:
Skills & Competencies
Successful candidates should demonstrate:
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Outstanding customer service
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Excellent verbal and written communication
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Strong organizational skills
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Attention to detail
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Problem-solving abilities
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Professionalism
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Time management
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Confidentiality
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Microsoft Office proficiency
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Data entry skills
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Ability to work independently
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Ability to work collaboratively within a team
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Strong interpersonal skills
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Ability to meet deadlines
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Ethical decision-making
Work Environment
This position includes a combination of:
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Professional office work
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Participant home visits
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Community outreach
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Administrative duties
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Team collaboration
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Computer-based work
Employees regularly interact with:
Physical Requirements
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Sit for extended periods while using computers.
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Perform repetitive keyboarding and data entry.
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Lift up to 20 pounds.
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Travel throughout Western Wayne County for participant home visits.
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Occasionally bend, reach, and carry office materials.
Benefits
Eligible employees may receive a comprehensive benefits package, including:
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Competitive Salary
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Retirement Plan
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Paid Time Off (PTO)
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Paid Holidays
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Professional Development
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Mileage reimbursement for approved work-related travel
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Employee Assistance Program (EAP)
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Career advancement opportunities
Benefits eligibility will be discussed during the interview process.
About The Senior Alliance
The Senior Alliance is the designated Area Agency on Aging 1-C, serving older adults, adults with disabilities, and caregivers throughout Western Wayne County. As a nonprofit organization, TSA provides access to community resources, nutrition services, caregiver support, Medicare counseling, Medicaid Waiver programs, in-home services, and other supports that empower individuals to age safely and independently in their communities.
The organization values teamwork, compassion, integrity, accountability, diversity, and exceptional customer service while making a meaningful difference in the lives of the people it serves.
How to Apply
Interested applicants should complete an online application through The Senior Alliance Career Portal.
Apply Online:
https://thesenioralliance.org/about/career-opportunities/?gnk=job&gni=8a78859e9f4435ab019f66c3d9647195&lang=en
Applicants should submit:
The Senior Alliance is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and fostering an inclusive workplace for employees and the communities it serves.
