Position Type: Full-Time
Work Environment: Hybrid
Location: Wackerly – Midland, MI 48640, USA (+2 more locations)
Position: Resilience Specialist I
Employment Status: Non-Exempt
Reports to: VP of Risk Management
Position Overview
Would you bring experience and thrive in a role that administers and maintains the Business Continuity and Disaster Recovery (BCDR) program? Would you enjoy collaborating with leaders and vendors to help ensure organizational readiness and operational resilience? Members First Credit Union is seeking a Resilience Specialist I in Midland, Michigan. This role has potential for hybrid or remote work. Apply today!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
- Administer and maintain the Business Continuity and Disaster Recovery (BCDR) program
- Coordinate with business owners to identify critical functions, dependencies, and recovery strategies
- Facilitate and maintain Business Impact Analyses (BIAs)
- Maintain and update business continuity plans across departments
- Coordinate development, testing, and review of BCDR plans
- Document exercises, tests, and after-action reviews
- Support crisis management and response activities
- Prepare reports and metrics for leadership and governance
- Ensure compliance with regulatory requirements and best practices
- Administer Vendor Management Program and third-party risk processes
- Coordinate vendor onboarding, due diligence, and risk assessments
- Maintain vendor records, contracts, and documentation
- Monitor vendor performance and SLAs, escalating risks as needed
- Track contract renewals and prevent service disruptions
- Support audits, regulatory exams, and remediation efforts
- Identify opportunities to strengthen resilience and improve processes
- Obtain NCVMP certification within first year
- Hybrid schedule (3 days in office) with flexibility and travel as needed
- Obtain CCUFC certification within first year
Duties and Responsibilities
- Promote business continuity awareness through training and outreach
- Ensure departments maintain appropriate BCDR plans and emergency resources
- Maintain centralized documentation for BCDR and vendor management
- Support development of policies, procedures, and controls
- Identify process improvement opportunities
- Assist with audits and regulatory exams
- Perform additional duties supporting resilience and risk management objectives
Qualifications and Expectations
- Strive to exceed credit union, department, and personal goals
- Able to work autonomously and within a team
- Strong project management and organizational skills
- Meets deadlines and manages multiple initiatives
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to manage complex initiatives across stakeholders
- Proficient in Office 365 and business software (Ncontracts, Symitar preferred)
- Familiarity with vendor risk management and/or BCDR systems
- Ability to use standard office equipment
- Apply financial counseling concepts through FiCEP
Physical Requirements
- Ability to move, transport, or lift up to 50 pounds
- Able to remain stationary for 2–4 hours at a time
Work Environment
- Maintain a neat and orderly work area
- Routinely clean and disinfect work areas
- Protect confidentiality of staff and members
Education and Experience
- Bachelor’s degree in business administration or related field
- 1–3 years of experience in vendor management and/or business continuity (preferably in a financial institution)
- Knowledge of regulations related to third-party risk management and disaster recovery
Qualifications
Education
Required: Bachelors or better in Business Administration or related field
Experience
Required:
- Knowledge of relevant rules and regulations regarding third-party risk management and/or disaster recovery
- 1–3 years of related experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
