Position Type: Full-Time
Work Environment: On-site
Location: Dartmouth – Midland, MI 48640, USA
Position: Member Service Representative I (Teller)
Employment Status: Pay Grade 4 / Non-Exempt
Reports to: Branch Leader
Position Overview
Are you motivated by meaningful conversations, thoughtful problem-solving, and delivering exceptional member experiences? Are you passionate about building relationships and supporting members in their financial wellbeing? Members First Credit Union is seeking a Member Service Representative/Teller at the Dartmouth Branch in Midland, MI. Join a growing credit union that is committed to encouraging a better tomorrow in the communities we serve!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
- "We empower people in their journey of wellbeing"
- Receive and process MFCU member transactions including cash and check processes, deposits, transfers, and loan payments
- Assist members with account maintenance and changes
- Collaborate with branch staff to cross-sell and increase member share of wallet
- Ensure security and compliance procedures are followed in all transactions
- Must be available to work 8 a.m. to 5 p.m. M-F, Saturday business hours as scheduled, and additional hours for meetings or trainings
- Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation within first year
Duties and Responsibilities
- Create opportunities for expanded member relationships by identifying needs and recommending solutions
- Remind delinquent members that their payments are due
- Maintain Sales and Service Performance Expectations
- Process deposits, withdrawals, check cashing, and loan payments
- Input CTR information electronically and send to BSA Compliance Officer
- Handle inquiries on member accounts, statements, and histories
- Process check orders
- Sell Visa Gift and Travel Cards, cashier’s checks, and money orders
- Collect applicable service fees
- Answer phones and handle inquiries
- Process mail as needed
- Assist other departments with clerical duties
- Participate in monthly developmental coaching
General Sales Expectations
- Build relationships with current and new members
- Offer products and services that improve financial wellbeing
- Participate in promotions and achieve assigned service goals
- Assist with onboarding process for new members
Other
- Attend education functions and Community Difference Projects (CDP)
- Perform additional duties as assigned
Qualifications and Expectations
- Strive to exceed credit union, department, and personal goals
- Team oriented and highly organized
- Produce accurate work results
- Maintain effective communication with team members
- Present a professional image
- Maintain knowledge of credit union philosophy, products, and services
- Demonstrate courtesy, tact, and diplomacy in all interactions
- Apply financial counseling concepts through FiCEP certification
Physical Requirements
- Ability to move or transport up to 25 pounds
- Able to remain stationary for 2–4 hours at a time
Work Environment
- Maintain a neat and orderly work area
- Routinely clean and disinfect work areas
- Protect confidentiality of staff and members
Education and Experience
- Minimum high school graduate or equivalent
- Experience operating a personal computer
- Ability to communicate clearly and concisely
- Good working knowledge of credit union products and services
- Skills in Microsoft Word, Excel, and Outlook
- Ability to learn credit union systems, products, services, and procedures
- Education and experience requirements may be waived for Co-Op students
Qualifications
Education
Required: High School or better
Experience
Required: Working knowledge of credit union products and services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
