Job Details

Position Title: Dental Clinic Temporary Support (On Site - University Center, MI)
Employee Group: Temporary
Division/Department: Health & Wellness
Status: Part-time, Temporary (24 hrs/week)
Starting Salary: $19.94 per hourHigher Ed Jobs+2LinkedIn+2LinkedIn+2

Position Summary Information

Position Accountabilities and Essential Functions:
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity, and inclusion in students, faculty, and staff.

Position Summary:
This temporary position provides coverage and support for the Dental Clinic Operations Specialist (DCOS) and the Dental Clinic Office Professional, ensuring comprehensive operational support for the Delta College Dental Hygiene Clinic and the Health and Wellness Division. This role is critical to student success, patient care, clinic compliance, and operational efficiency. Responsibilities include adhering to CODA (Commission on Dental Accreditation) compliance, facilitating dental hygiene and assisting students’ clinical requirements, managing patient interactions, maintaining HIPAA and OSHA compliance, overseeing dental equipment maintenance, and providing clerical and administrative support to the Health and Wellness Division.

Essential Duties and Responsibilities Include but Are Not Limited to the Following:

Dental Clinic Operations:

• Students:

  • Assist in coordinating the needs of 60+ students, including dental software training, patient scheduling, program requirements, and clinic protocol adherence.

  • Assist in training students, faculty, and staff on dental software, scheduling systems, and clinic policies.

  • Open and close the dental clinic, ensuring compliance with infection control, radiology, and sterilization protocols.

  • Assist students in community outreach projects by preparing necessary materials and supplies.

  • Maintain and provide documentation of patient treatment for accreditation self-study and site visits.

• Communication:

  • Facilitate communication between students, patients, faculty, and external dental professionals.

  • Clearly explain policies, procedures, scheduling, and treatment expectations to students and patients.

  • Assist in conflict resolution and provide problem-solving support to students and patients.

  • Ensure compliance with HIPAA, FERPA, and CODA Accreditation Standards in all communications.

  • Monitor and enforce clinic protocols, addressing violations with faculty and program coordinators.

• Patient Coordination:

  • Communicate with patients regarding appointments, procedures, policies, and payments.

  • Track patient treatment phases, document communication, and ensure proper handling of dental records.

  • Facilitate communication with external dental providers for comprehensive patient care.

  • Ensure strict adherence to HIPAA regulations and infection control protocols.

  • Respond as a team member in medical emergencies and assist in patient recruitment efforts.

• Budget & Inventory Management:

  • Maintain clinic inventory and budget, ensuring timely ordering of supplies and materials.

  • Track expenses and provide financial documentation for accreditation reports.

  • Schedule and coordinate dental clinic repairs and maintenance.

  • Assist in patient billing, collection of fees, processing payments, and reconciling financial records.

• Equipment Maintenance & Repairs:

  • Ensure proper functioning of 20 dental units, 6 radiology rooms, simulation lab units, and sterilization equipment.

  • Troubleshoot and coordinate equipment and software repairs with vendors.

  • Train faculty and staff on minor equipment troubleshooting and maintenance.

  • Maintain repair logs and records to comply with accreditation standards.

Health & Wellness Division Support:

• Technological Support:

  • Utilize Word, Excel, PowerPoint, and Access for documentation, scheduling, and reporting.

  • Manage student and faculty data.

  • Assist faculty with course materials, test preparation, and accreditation documentation.

• Office Management:

  • Order and maintain office supplies using the college-approved system.

  • Operate and troubleshoot office equipment (printers, photocopiers, faxes, and computers).

  • Maintain electronic and physical filing systems for clinic and division records.

• Communication & Informational Resource:

  • Serve as a point of contact for faculty, students, and the public.

  • Address inquiries related to policies, procedures, scheduling, and clinic operations.

  • Organize divisional events, such as wellness programs, pinning ceremonies, and accreditation site visits.

• Faculty Support:

  • Provide confidential clerical and administrative support to full-time and part-time faculty.

  • Coordinate faculty requests for classroom materials, scheduling, and equipment needs.

  • Assist with division-wide initiatives and faculty-led student programs.

Required Qualifications

• 3+ years of relevant dental office experience.

• Strong organizational, communication, and problem-solving skills.

• Proficiency in dental clinic software and electronic health records.

• Familiarity with HIPAA and OSHA regulations.

Additional Experiences Considered

• [No additional experiences specified.]

Application Deadline

Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Special Instructions to Applicants

Complete an online application and attach a cover letter with the position title, resume, and copies of transcripts and/or certifications and licenses.

Posting Specific Questions

Required fields are indicated with an asterisk ().*

1. In order to track our recruitment sources, please indicate how you became aware of the position vacancy?

   • Delta.edu

   • Indeed.com

   • Career Arc

   • MI Works / MI Talent Bank

   • HigherEdJobs.com

   • Michigan HERC Website

   • MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)

   • Other

2. If you selected "Other" above, please tell us where you heard about this posting.

   • (Open Ended Question)

3. What do you see as the most challenging aspect of a diverse working environment? What steps have you taken to meet this challenge?

   • (Open Ended Question)

Applicant Documents

Required Documents:

• Resume

• Cover Letter

Optional Documents:

• Transcript 1

• Letter of Recommendation 1

• Letter of Recommendation 2

• Letter of Recommendation 3

• Professional Certifications or Licensures

• Transcript 2

• Transcript 3