Personal Banker Associate I – 7 Mile & Telegraph

Employer: Fifth Third Bank
Position: Personal Banker Associate I – 7 Mile & Telegraph
Location: Fifth Third Bank – 7 Mile & Telegraph
Full Address: 19111 Telegraph Road, Detroit, MI 48219 (Fifth Third Locations)
Employment Type: Full-Time
Hours: Full-time; schedule requires flexibility and may vary based on Financial Center operations and training. The branch currently operates Monday–Saturday, with hours varying by day. (Fifth Third Locations)
Pay Range: The employer's posting states that compensation varies by experience, education, skills, role, and geographic location but does not publish a specific dollar range for this opening. Comparable Fifth Third Personal Banker Associate I positions in the Detroit area are currently estimated around $44,000–$55,000 annually, but this is a third-party estimate and should not be represented as Fifth Third's guaranteed wage for this position. (Glassdoor)
O*NET: 41-3031.00 – Securities, Commodities, and Financial Services Sales Agents
Job Requisition: R72380
PMTC Job Code: 406703112 (MiTalent)
Application Deadline: December 31, 2026, according to the employer information provided
Training: Approximately 4–8 weeks of onboarding and education, including Operations and Sales & Service rotations
Positions Available: 1 according to the current PMTC listing (MiTalent)

Position Summary

Fifth Third Bank is seeking a Personal Banker Associate I for its 7 Mile and Telegraph Financial Center in Detroit.

This is a developmental banking position designed to prepare the selected candidate to become a Retail Personal Banker I. The employee will complete a structured 4–8 week onboarding and education program that includes rotations in Operations and Sales & Service, followed by a certification process. (MiTalent)

The Personal Banker Associate will learn to identify customers' financial needs, recommend appropriate banking products and services, process teller transactions, develop customer relationships, support sales activities, and provide a high level of customer service.

This opportunity may be a strong fit for candidates with experience in customer service, banking, financial services, retail sales, relationship building, cash handling, or other transferable customer-facing positions.

Essential Duties & Responsibilities

• Use a consultative sales approach and Financial Needs Assessment to understand customers' current and future financial needs.

• Develop knowledge of consumer and small-business banking products and services.

• Recommend appropriate financial products and solutions based on customer needs.

• Build and deepen relationships with existing customers while helping attract new consumer and small-business customers.

• Process teller and other routine banking transactions.

• Proactively contact customers and schedule financial reviews and appointments.

• Participate in sales and community outreach activities, including business calls and financial-literacy events.

• Work closely with Mortgage, Small Business, Commercial, Investment, and other internal business partners.

• Refer customers to appropriate banking specialists when additional services are needed.

• Work toward individual and team customer-service, production, and revenue goals.

• Answer customer questions and take ownership of resolving customer concerns.

• Assist with opening and servicing retail banking products.

• Participate in consumer loan and bankcard processes, including supporting applications through closing.

• Maintain confidentiality of customer and business information.

• Follow Fifth Third Bank policies, procedures, ethics standards, and risk-management requirements.

• Remain alert to potential fraudulent activity and follow established procedures to reduce risk.

• Assist with opening and closing Financial Center procedures as directed.

Minimum Qualifications

Candidates should possess a college degree, relevant work experience that provides transferable skills, or a combination of education and experience.

Financial-industry experience is preferred but is not listed as an absolute requirement. Candidates should be comfortable developing sales skills, working with customers, building relationships, and recommending products and services.

Candidates must also be able to perform advanced mathematical functions necessary to analyze financial and credit information, communicate professionally in writing and verbally, exercise sound judgment, learn banking policies and procedures, and professionally represent Fifth Third Bank.

S.A.F.E. Act / NMLS Requirement

This position requires S.A.F.E. Act registration through the Nationwide Multistate Licensing System (NMLS) at the time of employment, as stated in the employer's job posting.

Working Conditions

The position operates primarily in a professional Financial Center/office environment and requires extended computer-screen use.

Candidates must also have scheduling flexibility and be able to travel within the Fifth Third affiliate for training. Some classroom training may require travel outside the immediate affiliate area.

Training & Career Development

One of the key features of this position is the structured training pathway. Selected candidates are expected to complete approximately 4–8 weeks of onboarding and education, including hands-on exposure to banking operations and Sales & Service.

At the conclusion of the program, candidates complete a certification process designed to demonstrate the skills necessary to successfully perform within the Retail Personal Banker job family. (MiTalent)

Benefits

Fifth Third states that its Total Rewards package includes comprehensive benefits and compensation programs designed to support employees' physical, financial, emotional, and social well-being. Specific eligibility and benefit details should be confirmed with Fifth Third during the hiring process.

Apply for the Personal Banker Associate I – 7 Mile & Telegraph position