CSR/Teller – East Dearborn, MI – Full-Time

Employer: Fifth Third Bank
Position: Customer Service Representative (CSR) / Teller
Location: Fifth Third Bank – East Dearborn Financial Center
Full Address: 7041 Schafer Road, Dearborn, MI 48126 (Fifth Third Locations)
Employment Type: Full-Time
Hours: Full-time; scheduling flexibility is required. The East Dearborn branch operates Monday–Saturday, with hours varying by day.
Pay Range: Fifth Third does not list a specific dollar pay range in the supplied posting. Compensation varies based on relevant skills, experience, education, geographic location, and the applicable pay grade.
O*NET: 43-3071.00 – Tellers
Job Requisition: R70524
Application Deadline: November 30, 2026
Education: High School Diploma or GED required
Experience Level: Entry-level/customer-service opportunity; previous banking experience is not listed as a requirement
Supervisory Responsibilities: None

Position Summary

Fifth Third Bank is seeking a full-time CSR/Teller for its East Dearborn Financial Center.

This customer-facing position combines customer service, cash handling, banking transactions, problem solving, and referrals to bankers and other financial-service professionals. The CSR/Teller is responsible for creating a positive customer experience while accurately completing transactions and helping customers connect with the appropriate banking resources.

This position may be a strong opportunity for candidates with experience in customer service, retail, cash handling, sales, hospitality, call centers, administrative support, or other public-facing positions who are interested in beginning or developing a career in the banking and financial-services industry.

Essential Duties & Responsibilities

Customer Service

• Welcome customers and provide professional, friendly service.

• Listen to customers to understand their individual financial needs.

• Ask appropriate questions to better understand customer concerns and requests.

• Help guide customers to appropriate banking products, services, bankers, or business partners.

• Follow up on customer questions and help identify solutions to problems.

• Respond to customer communications in a timely and professional manner.

• Maintain the confidentiality of customer and business information.

• Follow Fifth Third Bank's Code of Business Conduct and Ethics.

• Maintain a professional appearance and demeanor when interacting with the public.

Teller & Banking Operations

• Perform customer banking transactions accurately and efficiently.

• Handle cash throughout the workday.

• Maintain accurate balancing records in accordance with bank policies.

• Identify and correct balancing discrepancies and request assistance when necessary.

• Perform daily Financial Center responsibilities in cooperation with the platform team.

• Maintain knowledge of Fifth Third Bank policies, procedures, and operational requirements.

• Assist consumer and business customers with routine concerns and questions.

• Refer more complex customer issues to the Lead Customer Service Representative or appropriate leadership.

• Follow established procedures and exercise sound judgment when making decisions.

• Help protect customers and the bank by following established risk-management and security procedures.

Customer Referrals

• Identify additional customer needs during regular transactions and outreach activities.

• Refer customers to Personal Bankers and other Fifth Third business partners when appropriate.

• Develop working knowledge of Fifth Third's retail banking products and services.

• Use the appropriate banking systems and tools to document and track referrals.

• Help customers connect with specialists who can provide more detailed financial guidance or services.

Minimum Qualifications

Candidates must have a high school diploma or GED.

The position requires extensive cash handling and regular interaction with the public. Candidates must be comfortable communicating directly with customers and maintaining a professional appearance in accordance with Fifth Third's dress-code requirements.

Successful candidates should also demonstrate:

• Strong customer-service skills

• Ability to interact comfortably and confidently with the public

• Ability to accurately handle cash and financial transactions

• Good communication and interpersonal skills

• Sound judgment and problem-solving abilities

• Ability to take initiative

• Ability to learn and follow banking policies and procedures

• Professionalism and confidentiality

• Accountability and integrity

• Ability to work effectively as part of a team

• Flexibility in scheduling

Working Conditions

This position is primarily performed in a professional banking/office environment and requires extensive use and viewing of computer screens.

Because this is a full-time Financial Center position, candidates must have flexibility in their work schedule based on branch staffing and operating needs.

Work Location

Fifth Third Bank – East Dearborn
7041 Schafer Road
Dearborn, MI 48126
Phone: 313-581-2655 (Fifth Third Locations)

The location is a full-service Fifth Third Financial Center offering services including checking and savings accounts, credit cards, consumer loans, online/mobile banking, and investment services. (Fifth Third Locations)

Benefits

Fifth Third provides a Total Rewards program designed to support employees' physical, financial, emotional, and social well-being. Specific benefits and eligibility should be confirmed with Fifth Third during the hiring process.

Application Information

Job Requisition: R70524
Application Deadline: November 30, 2026

Pay, schedules, benefits, and final employment requirements are determined by Fifth Third Bank. The employer's supplied posting does not provide a specific dollar wage or salary range for this position.