Job Description:
Job Description
As a Salesforce/CRM Tester, you’ll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases. Responsibilities for this position include but are not limited to:
· Work in an agile environment and understand agile methodologies.
· Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for the client.
· Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
· Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
· Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
· Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
· Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
· Identify automation framework and make recommendations for improvements.
· Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
· Collaborate with developers to ensure testing results meet performance and scalability requirements.
· Develops and writes automated test scripts and plans to ensure that software functions as expected.
· Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
· Knowledge of quality assurance methodologies and automation testing tools.
· Ensures the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
· Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
· Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
· The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
· Ability to effectively transfer knowledge and flex according to the situation.
· Excellent written and verbal communication skills.
· Facilitation and problem-solving skills.
Salesforce Testing
- Strong knowledge and working experience in Service Cloud and Experience Cloud.
- Participation in each phase of full Salesforce lifecycle implementations.
- In-depth understanding of the capabilities and constraints of Salesforce.
- Understanding of Salesforce Production and Sandboxes.
- Analyze the impact of new solutions/enhancements and run appropriate regression testing.
Azure DevOps for QA Tester
- Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
- Ensure full traceability between test scripts, results, and client requirements.
- Maintain and enhance existing test scripts.
· Azure DevOps experience with Prepare Test Suites.
Qualifications
- Salesforce QA/testing: 6 years (Required).
- Salesforce Service Cloud: 4 years (Required).
- Azure DevOps Test Suite: 4 years (Required).
- Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
- SQL: 1 year (Preferred/Optional).
- Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
- Experience in Government / Public Health Processes and guidelines (Preferred).
- Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
- Knowledge of testing/QA best practices
- Ability to create and utilize test scripts.
