Strategic Account Manager
Location: Alpena, MI
Division: Omni Metalcraft – Distributor Division (OM2)
Job Type: Full-time, On-site (Potential Hybrid)
About Omni Metalcraft – Distributor Division (OM2)
Omni Metalcraft is a leading provider of conveyor systems and material handling solutions, serving a wide range of industrial and distribution clients. The Distributor Division (OM2) focuses on delivering tailored solutions through a network of trusted partners. We pride ourselves on innovation, customer-centric service, and operational excellence.
Position Overview
We are seeking a Strategic Account Manager to lead customer engagement and drive profitable growth. This role will serve as a key connector between sales, operations, and engineering—ensuring that customer needs are met with precision and efficiency. The ideal candidate will be a proactive problem-solver with a strong understanding of industrial sales and process improvement.
Key Responsibilities
-
Customer Engagement & Discovery
Lead conversations with customers to uncover operational needs, challenges, and growth opportunities.
-
Account Strategy & Development
Create and execute strategic account plans focused on long-term value, repeat business, and profitability.
-
Proposal & Quoting Leadership
Collaborate with estimating and engineering teams to deliver accurate, timely, and customer-focused proposals.
-
Process Optimization
Identify inefficiencies in quoting, order entry, and fulfillment. Drive scalable improvements across departments.
-
Cross-Functional Collaboration
Act as a liaison between sales, operations, and engineering to align expectations and delivery capabilities.
-
Customer Experience Elevation
Champion initiatives that improve responsiveness, transparency, and consistency throughout the customer lifecycle.
-
Market Intelligence & Reporting
Monitor industry trends, customer behaviors, and competitive offerings. Report on account performance and margin health.
Skills
- Strong relationship-building and strategic communication skills
- Proficiency in business software, quoting tools, and reporting platforms
- Excellent organizational and analytical abilities
- Ability to work independently and collaboratively across teams
Knowledge
- Sales, operations, or supply chain management in industrial/manufacturing environments
- Quoting processes, pricing strategies, and margin analysis
- Customer service principles and lifecycle management
- Internal process improvement and change management
Ability to Implement
- Lead cross-functional initiatives with measurable outcomes
- Translate customer needs into actionable solutions
- Improve internal workflows that impact financial performance
- Deliver strategic proposals aligned with customer and company goals
Benefits
- Competitive pay based on competency
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and holidays
- 401(k) with employer matching
- Discretionary bonuses
Join Our Team
We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.
