Sales & Customer Service Representative
Location: In-Office, with Possible Hybrid Flexibility
About Nova-Tron Controls Corp.
Nova-Tron Controls Corp. is a growing provider of automation and control solutions, serving a wide range of industrial clients. Based in Alpena, Michigan, we pride ourselves on delivering reliable products and exceptional customer support. Our team is collaborative, innovative, and committed to helping customers succeed through smart technology and responsive service.
Job Overview
We’re seeking a motivated and customer-focused Sales & Customer Service Representative to join our team. This role blends sales, quoting, and customer support — helping clients find the right solutions and ensuring their orders are processed smoothly. If you enjoy solving problems, staying organized, and working with people, this could be a great opportunity for you.
Key Responsibilities
- Respond to customer inquiries via phone and email in a professional and friendly manner.
- Provide accurate quotes, product information, and order updates.
- Enter and manage sales orders with attention to detail.
- Coordinate with engineering and production teams to ensure seamless order fulfillment.
- Follow up on open quotes and potential leads.
- Share updates on new products, pricing, and opportunities with customers.
- Build and maintain strong customer relationships through consistent communication.
- Keep sales activity, quotes, and order details organized and current.
Skills
- Experience in sales, customer service, or order processing (manufacturing or technical background a plus).
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Proficiency with email, spreadsheets, and basic computer tools.
- CRM or quoting system experience is helpful but not required.
- Team-oriented mindset with initiative and follow-through.
- Technical curiosity and interest in how products and systems work.
Knowledge
- Basic understanding of sales and customer service practices.
- Familiarity with industrial or manufacturing environments (preferred but not required).
- Willingness to learn about automation and control systems.
Ability to Implement
- Organization: Handle multiple customer requests and prioritize effectively.
- Problem-Solving: Collaborate with customers and internal teams to find timely, effective solutions.
- Teamwork: Work closely with sales, engineering, and production to ensure clear communication and accuracy.
Benefits
- Competitive Pay: Based on experience and competency.
- Health Insurance: 100% employer-paid health insurance with HSA for employees; dependents can be added for a small premium.
- Retirement Plan: 401(k) with employer match.
- Paid Time Off: Flexible PTO policy and holidays.
- Bonuses: Discretionary performance-based bonuses.
- Work Environment: Friendly, supportive, and collaborative — we value teamwork, reliability, and a commitment to great service.
Join Our Team
We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.
