Technical Customer Support Specialist
Location: Kalamazoo, Michigan
Shift: 2pm-10pm
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
- Answering phone calls and emails to provide technical support to field engineers, technicians, and product support teams.
- Responding to complex technical issues when first-line support is unable to resolve the problem.
- Diagnosing, troubleshooting, and resolving malfunctions in equipment or software.
- Reporting issues and documenting cases accurately in Salesforce.
- Providing support for highly technical and sophisticated products used in the medical device industry.
- Engaging in customer training activities as needed to support product understanding and proper use.
- Collaborating with cross-functional teams to escalate and resolve product issues quickly and effectively.
- Maintaining up-to-date knowledge of product lines and system updates to deliver informed technical assistance.
Qualifications:
- Proven experience providing technical support in a fast-paced, customer-facing environment.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex hardware and software issues.
- Excellent communication skills, both verbal and written, with a customer-first mindset.
- Proficiency with Salesforce or similar case management tools.
- Ability to work independently and manage multiple priorities effectively.
- Experience in the medical device industry or supporting medical equipment is preferred.
- Familiarity with CRM systems, remote diagnostic tools, or ticketing platforms is a plus.
- Technical certifications or training in electronics, IT, or biomedical engineering is preferred.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
