Job Details

• Provide direct supervision to assigned Family Services Coordinators, monitoring daily performance, organizing workflow for increased efficiency, and coaching employees as needed; responsible for direct reports accountability, work activity, leave time and professional development;
•  Provide consultation to Family Services Coordinators with challenging situations to ensure needs are identified and addressed;
• Monitor interaction between Family Services Coordinators and families;
• Model, implement and monitor exemplary customer service to support program and agency goals;
• Oversee implementation of Parent Family and Community Engagement Framework; suggest improvements to systems, policies and forms;
• Monitor assessment of family needs and development of family plans to ensure appropriate services are provided and desired outcomes achieved;
• Process Household Income Eligibility Statement in compliance with CACFP regulations; record CACFP food classification in Child plus to ensure appropriate reimbursement rates; ensure all necessary forms are received in a timely manner;
• Provide ongoing tracking, analysis and follow up of family engagement, health services and ERSEA requirements including outcomes; provide monthly report to supervisor;
• Clearly communicate with direct reports, peers and supervisor to enhance services for families;
• Maintain knowledge and proficiency in database and other electronic systems; develop technology skills and utilize software programs as requested to effectively monitor data and outcomes;
• Facilitate monthly group meetings with Family Services Coordinators to review data, recruitment, enrollment, family engagement activities, service delivery and other pertinent information;
•  Meet individually with direct reports on a monthly basis;
• Attend monthly Family Services Managers meetings;
• Coordinate and attend monthly data reviews with identified positions;
• Complete assigned training;
• Deliver training as assigned to staff, parents, and community members to ensure compliance with all program standards;
• Schedule and facilitate three Parent Leadership Meetings in assigned Areas each program year; ensure involvement of Policy Council representatives;
• Monitor parent meetings, activities and events; make recommendations to enhance service delivery; ensure parents are decision makers;
• Maintain confidentiality and Code of Conduct at all times.

This position is a working supervisor and provides supervision to assigned staff.