HOURS: FULL TIME POSITION(S) MUST BE AVAILABLE TO WORK ALL SHIFTS, HOLIDAYS AND WEEKENDS
WAGE: BASED ON EXPERIENCE
POSITl0N SUMMARY:
Verify the accuracy of guest and departmental ledger accounts and reports by reconciling,
consolidating and compiling all revenue produced by the hotel operation.
SUPERVISION RECEIVED:
Hotel Director, Manager and Assistant Manager
SUPERVISION EXERCISED:
None
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Verify and reconcile all room and tax postings, incidental charges and cash for the day including deposit drop, accounts receivable, city ledger accounts, promotional programs, gift certificates, in house comps, point of sale charges and club point redemptions.
- Post all room, tax, and miscellaneous charges.
- Correct any errors or omissions made by desk clerks.
- Prepare all in-house reports as required.
- Process all correspondence to guests as it relates to no/call no/show, late charges or point of sale charges posted to their account.
- Communicate effectively with other departments to ensure customer satisfaction.
- Maintain standard office procedures for both written and verbal communication.
- Work with management to optimize utilization of the property management system software.
- Develop and maintain standard operating and audit policy and procedures.
- Mentor employees to the audit process.
- Report all problems and concerns to management.
- Maintain internal controls.
- All Hotel Desk Clerk and Switchboard/Reservation Clerk responsibilities as stated in those job descriptions.
PERIPHERAL DUTIES: Other duties assigned by Management and Lead Clerks
DESIRED QUALIFICATIONS:
Education: High School Diploma or GED. Minimum Associates degree in Accounting or equivalent work experience.
Experience: Minimum of 1 ½ years current Desk Clerk experience with no less than 6 months experience working 3rd shift.
Knowledge: Must currently have strong knowledge of the Property Management System software. Must be knowledgeable of the point of sale, point redemption, and credit card systems. Must have knowledge and understanding of Hotel and Casino policies and procedures.
Skills and Abilities: Must be able to handle frequent interaction with people and have strong interpersonal, organizational and communication skills. Must be able to problem solve with confidence and maturity using sound judgment. Must be able to work independently and in a team environment. Must be detail oriented and have the ability to multi task. Must be able to respond to repetitive questions and tasks vigorously and maintain confidentiality, integrity, enthusiasm, and hospitality at all times with both internal and external customer alike. Must be able to work with large volumes of customers and deal with irate or frustrated guests by using proven customer service techniques to calm the guest. Must be able to adapt and adjust to frequent changes. Must be available to work all shifts, holidays and weekends.
TOOLS AND EQUIPMENT USED:
Computer, software containing the AS400 program, Info Genesis point of sale terminal, front desk unit, in-house radio system, fax machine, telephone/paging system, pbx, copy machine and printers.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to utilize telephones and computers for up to 8 hours per shift.
- Must be able to work at a computer terminal and monitor for up to fours hours at a time during a shift.
- Must be able to stand for up to 8 hours per shift.
- Must be able to sit and work at a computer terminal/monitor up to 4 hours at a time during shift.
- Must be able to use both righ/left hands for the repetitive motion with simple grasping, pulling, pushing and fine manipulation during a shift.
- Must be able to lift and carry 20 pounds occasionally during shift. Must be able to bend, kneel and twist during the entire shift.
- Depending on duties being performed, physical requirements may vary from what is listed.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. The work environment is stressful, chaotic, and extremely loud. The noise level at the Hotel desk can reach 77 to 82 decibels for extended periods of time. Office space is small, crowded and often shared with other employees performing their job concurrently. Employees are exposed to second-hand smoke that front line employees typically come into contact with within the facility.
SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
