Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Overview: Our client is hiring Help Desk Support representatives to assist with increased call volume related to their proprietary Point of Sale (POS) system. This is an excellent opportunity for candidates looking to get their foot in the door with a large organization, as many employees have successfully moved into other areas of the company after starting in this role. What They're Looking For * Strong customer service and communication skills * Quick learner with the ability to absorb new technology and processes * Basic technical troubleshooting skills * Detail-oriented and able to take effective notes during training * Help Desk, Service Desk, Technical Support, Call Center, or Customer Service experience preferred Training * Approximately 6 weeks of paid training * All specific systems, including POS, will be taught on the job * Training schedule will be more consistent initially, but candidates must still maintain schedule flexibility Schedule & Work Environment * 100% onsite in Ann Arbor, MI (NON-NEGOTIABLE) * Candidates must be highly flexible, as schedules and days may rotate approximately every 2-3 months based on business needs and call volume Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
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