Job Description
We are looking for a Senior Technical Writer to join our AI agentic engineering team. You will develop and manage the knowledge catalog that our production AI agents read from — authoring the entries that encode how our IT enterprise actually works, and structuring them so agents retrieve the right knowledge at the right moment. This is a writing role at its core, but the reader is different. Your audience is an AI agent operating under a context budget, and behind it, the engineer who has to trust what that agent produces. Success is measured less by page count than by whether agents behave correctly because your entries were clear, correctly scoped, and easy to find.
What You'll Do
- Author knowledge entries — service overviews, runbooks, decision records, schemas, specifications, and glossary terms — drawn from workflows, policies, engineering standards, and technical documentation.
- Write the short descriptions and summaries that drive progressive disclosure — the text an agent reads to decide whether loading the full entry is worth the context it costs.
- Structure orientation paths so an agent onboarding to an unfamiliar domain encounters the mental model, entry points, and invariants first, and drills into detail only on demand.
- Maintain hierarchy coherence across a growing catalog — cross-linking, indexing, reachability, and the layered structure that keeps entries discoverable as the corpus scales.
- Own the scoping metadata that routes entries to the right consumer in the right context — precision here determines whether an agent gets the relevant standard or the wrong one.
- Author and maintain prompt assets — reusable skills, agent instructions, and reference material consumed directly by production agents.
- Codify engineering constitutions — turn review standards, security requirements, and platform conventions into structured, versioned rules that automated code review agents apply on every pull request.
- Interview developers and engineers to capture the rationale behind decisions — the "why" is rarely present in the source material, and it is usually the part that matters most.
- Advance entries through review and approval with engineering and governance partners, so only verified content reaches production consumers.
- Govern vocabulary — maintain the glossary and naming conventions, resolving terminology collisions before they propagate into schemas, tooling, and agent behavior.
- Keep the catalog current — identify and retire stale entries as the systems they describe change.
Core Capabilities
- Writes with precision under hard length constraints, where an unnecessary sentence carries a measurable cost.
- Structures information for machine consumption as fluently as for human readers.
- Reads primary source material — code, configuration, infrastructure definitions, runbooks — accurately enough to summarize it without an engineer rewriting the result.
- Interviews technical staff effectively and recognizes when an answer is incomplete.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
