Claims Customer Service Representative (Loss Drafts Team)
Company: TEKsystems
Employment Type: Contract-to-Hire
Location: Troy, MI (Hybrid – based on performance)
?? Address: Troy, MI 48084 (exact site provided upon hire)
O*NET Code: 43-4051.00 – Customer Service Representatives
Pay Range:
- $18.00/hr (English)
- $19.50/hr (Bilingual – Spanish)
About the Opportunity
TEKsystems is hiring Claims Customer Service Representatives to support a high-volume call center focused on homeowner insurance claims. This role requires strong communication skills, problem-solving ability, and the ability to manage escalated customer interactions professionally.
Schedule & Training
- Training: Monday–Friday | 8:30 AM – 5:00 PM (fully onsite)
- Post-Training Shifts:
- 9:30 AM – 6:00 PM OR
- 10:00 AM – 6:30 PM
- Hybrid eligibility after 30 days of taking calls (based on performance)
- Must meet 95% quality and 85% adherence standards
Key Responsibilities
- Handle 40–50 inbound calls daily (claims-related inquiries)
- Assist customers with homeowner insurance claims and repair status
- Navigate multiple systems to research and resolve issues
- Handle escalated and high-emotion calls professionally
- Serve as liaison between homeowner, lender, and third-party partners
- Document all interactions and updates in claim systems
- Conduct outbound follow-ups as needed
- Provide accurate, timely information and resolutions
Qualifications (Required)
- 1–2+ years of call center experience (claims, insurance, or escalations preferred)
- Strong communication and customer service skills
- Ability to handle high-pressure conversations professionally
- Typing speed of at least 35 WPM
- Proficiency with Windows-based systems
- Reliable transportation
- Active cellphone (for multi-factor authentication)
Preferred Qualifications
- Insurance, mortgage, or claims experience
- Experience with Medicaid/Medicare customer populations
- Bilingual (Spanish)
Work Environment
- Hybrid role (onsite during training and initial period)
- High-volume call center environment
- Performance-driven (quality, adherence, attendance metrics)
Benefits (Eligibility-Based)
- Medical, Dental, and Vision Insurance
- 401(k) with pre-tax and Roth options
- Life and disability insurance
- Health Savings Account (HSA)
- Employee Assistance Program
- Paid time off (as applicable)
Additional Information
- Application deadline: February 18, 2026
- Equal Opportunity Employer
- Entry-level opportunity with growth potential
Interested candidates are encouraged to apply or submit their resume to learn more about this opportunity.
