This position serves as the Division Administrator of the Information Processing Division within the Collection Services Bureau and provides professional resources in a complex work area to improve collection of delinquent tax and non-tax debts. This position directs the operations of the Call Center section and of the Field Services section. Under executive direction, this position develops and implements new approaches to departmental services. This position plans, organizes, directs and controls division activities to ensure the uniformity, mission, and accuracy of collection programs, including field operations and bureau call centers. The position directs, supervises and oversees performance of personnel, provides guidance and solves problems, both technical and administrative; and promotes and maintains an environment conducive to continuous improvement, high performance, communication and teamwork. This position functions as an Administrator of professional resources in a complex work area.
