Position: Member Service Representative I
Location: Jenison Branch – Jenison, MI
Schedule: Full-Time, On-site
Pay Grade: 4 / Non-Exempt
Reports to: Branch Leader
Position Summary
Do you thrive on empowering people in their financial journey? Are you motivated by meaningful conversations, thoughtful problem-solving, and creating a great member experience? Members First Credit Union is seeking a Member Service Representative (teller) at our Jenison Branch in Grand Rapids. Join our team and help us create thriving communities!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
“We empower people in their journey of wellbeing.”
MFCU is looking for a Member Service Representative who is Trustworthy, Caring, and Enthusiastic in:
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Receiving and processing member transactions including, but not limited to: cash and check processes, deposits, transfers, and loan payments
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Assisting members with account maintenance and changes
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Collaborating with branch staff to cross-sell and increase member share of wallet
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Ensuring security and compliance procedures are followed in all transactions
Schedule Note:
This position is in-branch and office-based. Must be available to work Monday through Friday, 8 a.m. – 5 p.m., with Saturday business hours as scheduled. Occasional after-hours attendance may be required for meetings or training.
Credential Requirement:
Must obtain the Certified Credit Union Financial Counselor (CCUFC) designation through America’s Credit Unions within the first year of service with M1.
Duties and Responsibilities
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Create opportunities for expanded member relationships by identifying product and service needs
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Remind delinquent members that their payments are due
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Maintain sales and service performance expectations
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Accurately process cash and check transactions, including deposits, withdrawals, check cashing, and loan payments
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Input CTR (Currency Transaction Report) data and submit to BSA Compliance Officer
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Handle inquiries on member accounts, statements, and histories
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Process check orders and issue cashier’s checks, money orders, and gift/travel cards
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Collect appropriate service fees
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Answer phones, process mail, and assist with clerical tasks
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Actively participate in monthly coaching and staff development
General Sales Expectations
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Build and maintain strong member relationships
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Offer financial products and services that enhance member financial wellbeing
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Participate in Credit Union initiatives and promotions
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Assist with onboarding processes for new members
Other Expectations
Qualifications and Expectations
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Strive to exceed credit union, department, and personal goals
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Team-oriented, dependable, and highly organized
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Demonstrate professional appearance and communication
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Maintain strong working knowledge of credit union philosophy, products, and services
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Effectively apply and maintain financial counseling concepts gained through America’s Credit Unions’ Financial Counseling Certification Program (FiCEP)
Physical Requirements
Work Environment
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Maintain a neat, secure, and organized work area
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Routinely clean and disinfect workstation and equipment
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Protect confidentiality of member and staff information
Education and Experience
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Minimum high school diploma or equivalent
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Experience operating a personal computer
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Ability to communicate clearly with members and staff
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Good working knowledge of credit union products and services
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Proficiency with Microsoft Word, Excel, and Outlook
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Ability to learn credit union systems, procedures, and policies
Note: Education and experience requirements may be waived for Co-Op students.
Required Qualifications
Education:
Experience:
Equal Opportunity Statement
Members First Credit Union is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, genetic information, or any other protected class.
We are committed to providing a work environment free from discrimination and harassment. We encourage applicants of all backgrounds to apply.
