Job Details

Position: Information Technology Specialist I
Employment Type: Full-Time
Work Type: Hybrid (3 days in office required)
Location: Midland, MI 48640 (Wackerly Branch and other locations as needed)
Pay Grade: 10 / Non-Exempt
Reports to: Helpdesk Leader

Description
Do you enjoy helping people feel supported while resolving tech challenges with calm, clear problem-solving? Are you energized by fast-paced work where adaptability, efficiency, and solid documentation make a real impact? Members First Credit Union is looking for an IT Specialist to join their collaborative team.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Primary Purpose
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Provide first level of technical support for staff

• Support and maintain workstations, phones, printers, and other M1-owned devices including OS, software, and firmware updates

• Troubleshoot issues related to network access, passwords, email, hardware/software, and peripherals

• Adhere to helpdesk procedures and contribute to documentation in the knowledge base

• Participate in the helpdesk schedule rotation and monitor ticket queues

• Maintain system and data security

• Work scheduled hours: 7:45 a.m. to 5:15 p.m. M-F, plus occasional Saturday shifts (8:45 a.m. – 1:00 p.m.) and some off-hours for meetings, training, or maintenance

• Travel to branches using personal vehicle (mileage reimbursed per Federal rate)

• Deliver exceptional service and model core values: Trustworthy, Caring, Enthusiastic

• Obtain Certified Credit Union Financial Counselor (CCUFC) certification within first year

Duties and Responsibilities

• Maintain maintenance schedule and inventory for IT hardware/software

• Assist with data processing, clerical support, and ticketing system documentation

• Prioritize and escalate tickets as needed to IT staff or vendor support

• Clean and maintain equipment (computers, printers, etc.)

• Support staff in proper use of technology

• Serve as resource for specialized services, groups, or systems

• Keep workspace organized and support department needs as assigned

Qualifications and Expectations

• Strive to exceed goals and attend required training

• Flexible and responsive to changing organizational needs

• Maintain confidentiality and meet deadlines

• Self-motivated, organized, and able to work independently or collaboratively

• Strong written and verbal communication skills

• Professionalism and excellent customer service aptitude required

• Courtesy and diplomacy essential in daily interactions

• Accurately log hours (hourly employees)

• Apply and maintain financial counseling concepts via FiCEP certification

Physical Requirements

• Ability to move or transport up to 50 pounds

• Able to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a clean, organized work area

• Routinely disinfect surfaces and equipment

• Secure sensitive member and staff data when away from workstations

Education and Experience

Any combination of the following:

• Zero to three years of similar or related experience

• Associate’s degree in IT or related field, or

• Specialized certifications/training or job-specific skills via apprenticeship

Must have experience with:

• Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)

• Adobe Acrobat

• Windows desktop OS and modern browsers (Chrome, Edge, Firefox, Safari)

• iOS and Android devices

• Basic networking concepts and security awareness

Preferred Qualifications

• Associate’s degree in Information Technology or a related field

• Understanding of cybersecurity (e.g., social engineering, encryption, malware)

• Previous experience in a credit union or financial institution helpful

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.