SALES MANAGER – INSIDE SALES
**CANDIDATES MUST HAVE PRIOR AUTOMOTIVE RECYCLING/SALVAGE SALES EXPERIENCE**
Holbrook Auto Parts has been a trusted name in the automotive industry for over 75 years, providing high-quality ASE Certified new and used auto parts. With multiple locations serving the Detroit area, we have built a strong reputation for reliability, exceptional customer service, and an extensive inventory. Whether you're an individual car owner or a professional mechanic, our expert team is dedicated to offering competitive pricing, knowledgeable support, and a commitment to sustainability through recycled auto parts.
Role Description
The Inside Sales Manager is responsible for overseeing a team of sales representatives who sell recycled or salvaged auto parts, primarily through remote channels such as phone, email, and online platforms. The role focuses on driving sales growth, managing day-to-day sales operations, and ensuring high levels of customer satisfaction.
Responsibilities:
- Manage and lead the inside sales representatives and store lobby.
- Monitor and analyze reporting to ensure team members are meeting goals, gaining new clients, increasing business, and following the Holbrook process.
- Develop and implement sales strategies tailored to the automotive salvage market, including pricing, promotions, and customer outreach.
- Review phone call reports to ensure sales representatives are answering calls timely and efficiently.
- Monitors the warranty program to ensure teammates receive recognition, coaching, and bonuses.
- Create and execute a strategic sales plan that expands the customer base and extends the company’s global reach.
- Utilizes data and YMS reporting to make critical business decisions and adjust sales representatives’ goals.
- Develop and maintain training programs for the team.
- Ensures the company quotas are met by holding check-ins with sales representatives to set objectives and monitor progress.
- Works with the recruiting team to recruit, hire, and train new members of the sales team.
- Handles any wholesale customer escalations timely and efficiently.
- Manages the PRP return process by responding to the return authorization requests, reviewing the information provided, and attempting to locate a swap part for the yard.
- Frequently listen to recorded phone calls to find areas of improvement or new techniques to communicate to the sales team.
Qualifications:
- A bachelor's degree in Sales and Marketing, Business Management, or equivalent experience.
- Formal sales training or certifications (CPSL or CSE) is a plus.
- 5+ years of management experience in Inside Sales, Call Center, or Customer Service Relations required
- Experience with CCC Pinnacle, PartsWatch or EZ-QC is a plus.
- Must have prior automotive experience and knowledge of automotive parts
- Must possess the ability to deal tactfully with customers
- Must be organized, motivated, and a self-starter
Work Schedule:
- Must be able to work a flexible schedule which may include an assortment of days, evenings and/or weekends (as needed) to provide quality service to our clients and ability to successfully grow the business.
