Position Type: Full-Time
Work Environment: Hybrid
Location: Wackerly Branch, Midland, MI 48640, USA (plus additional locations)
Job Details
Are you passionate about consumer lending processing and helping our members with their lending needs? Do you thrive in an environment where efficiency and a keen eye for detail are key? Members First Credit Union is looking for an experienced Consumer Loan Processor I with at least one year of financial institution experience.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Consumer Loan Processor I
Employment Status: Grade 5 / Non-Exempt
Reports to: Consumer Lending Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy—fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
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Maintain continuing education on consumer Federal and State regulations and remain in compliance.
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Maintain and develop a strong product knowledge base.
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Perform specialized clerical functions as required.
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Fund all consumer loans through Lending 360.
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Process Indirect Loans per Indirect Funding instructions.
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Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation within the first year.
Duties and Responsibilities
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Deliver on the Credit Union’s Service Promises in every situation.
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Inform new and potential members about MFCU products and services.
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Provide professional and courteous service to coworkers, members, and dealer partners.
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Prepare and process loan documents through Origence Lending 360, Allegro Indirect, or Symitar.
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Obtain and verify proof of income and insurance; secure signatures and documents for liens and agreements.
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Set up electronic transfers or payment books for Indirect deals.
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Process dealer payments, insurance, financial institution payments, and mail.
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Manage and update validated titles and process title documentation.
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Upload mail-in dealer deals to Allegro; send welcome letters post-funding.
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Complete Loan Processing service events and LSI ticket requests in Synapsys.
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Handle GAP/Insurance claim checks; update loan records and logs.
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Weekly: zero balance loans report and lien release processing.
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Audit Skip-A-Pay processed by Loan Officers and completed consumer loans.
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Monitor dealer loan report and perform daily loan audits.
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Perform additional duties as assigned.
Qualifications and Expectations
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Strive to exceed credit union, departmental, and personal goals.
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Work independently and as part of a team.
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Manage multiple tasks with accuracy and timeliness.
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Exhibit strong organizational skills and attention to detail.
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Maintain knowledge of credit union products and services.
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Understand and comply with state and federal lending laws.
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Communicate clearly and concisely with members and staff.
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Must be flexible to changing work hours and locations.
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Demonstrate tact and diplomacy in personal interactions.
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Effectively apply financial counseling concepts gained through FiCEP certification.
Physical Requirements
Work Environment
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Maintain a clean, confidential, and organized work area.
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Routinely clean and disinfect workspaces and equipment.
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Protect sensitive information by locking or clearing workstations when away.
Education and Experience
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Minimum high school diploma or equivalent.
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At least one year of financial institution experience required.
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One to twelve months of similar or related experience preferred.
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Working knowledge of loan processing and credit analysis.
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Proficiency with 10-key calculators, typewriters, Adobe, and Microsoft Office.
Qualifications
Education
Experience
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Required:
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Working knowledge of loan processing and credit analysis
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One to twelve months similar or related experience
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1 year of financial institution experience
Equal Opportunity Employer
Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
