Position Type: Full-Time
Work Environment: On-site
Location: Saginaw, MI 48604, USA
Job Details
Would you find joy and purpose in assisting members to achieve financial wellness? Do you thrive in a dynamic work atmosphere and enjoy collaborating with a team? Members First Credit Union is seeking an enthusiastic Member Service Representative I (Teller) to build and maintain relationships with members. You'll play a key role in strengthening our presence in Saginaw, deepening member relationships, and showcasing what sets us apart.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you flourish in work and life. Come join us to help create thriving communities!
Position: Member Service Representative I
Employment Status: Pay Grade 4 / Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union in delivering on its mission, vision, and brand promise. You will do this by living out our core values in every service contact with both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy—fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
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Receive and process member transactions including deposits, withdrawals, check cashing, transfers, and loan payments
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Assist with account maintenance and changes
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Collaborate with branch staff to cross-sell products and increase member share of wallet
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Ensure all security and compliance procedures are followed
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Work Monday through Friday, 8 a.m. to 5 p.m., with rotating Saturday hours and occasional evening meetings or trainings
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Obtain Certified Credit Union Financial Counselor (CCUFC) certification within the first year
Duties and Responsibilities
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Identify additional products or services that meet member needs
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Contact delinquent members for payment reminders
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Meet or exceed sales and service expectations
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Handle member inquiries about accounts, statements, and transactions
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Process check orders and issue Visa Gift/Travel Cards and money orders
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Collect applicable service fees
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Answer phones and manage incoming mail
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Provide administrative support to other departments
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Participate in monthly developmental coaching sessions
Sales Expectations
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Build and deepen member relationships by identifying needs and offering relevant solutions
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Actively participate in promotional campaigns and initiatives
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Support onboarding of new members
Additional Responsibilities
Qualifications and Expectations
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Demonstrate teamwork, reliability, and organization
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Maintain professionalism and effective communication
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Present a polished, member-focused image
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Understand and uphold credit union philosophy and services
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Possess courtesy, tact, and professionalism in interactions
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Effectively apply FiCEP financial counseling concepts
Physical Requirements
Work Environment
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Maintain a clean and orderly work area
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Regularly disinfect equipment and surfaces
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Secure sensitive documents and information when not present
Education and Experience
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High school diploma or equivalent required
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Minimum of 1 year of related experience
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Proficiency in Microsoft Word, Excel, Outlook
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Familiarity with credit union systems and services preferred
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Co-Op student requirements may override experience
Qualifications
Education
Experience
Equal Opportunity Employer
Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
