Job Summary:
The People & Culture Specialist, L&D Resource Center - Events (Events Specialist) is accountable for logistical set-up and delivery of Learning and Development (L&D) programs that support firm and business line key initiatives. Deliverables for this role are based on firm and business line needs, audience size, and complexity of concepts. This position evaluates delivery needs - whether instructor-led, webcast or self-study - and recommends tools and features to support these needs. Through strong partnerships across National Learning & Development, the Events Specialist supports learning projects that span across large and/or multiple areas as well as complex and large-scale change, such as supporting a new system or product implementations to multiple job functions that may affect processes. This role also involves data collection to ensure successful set-up and delivery of training events. In addition, the Events Specialist serves as a Subject Matter Expert (SME) for learning technologies and leverages these technologies to ensure successful set-up, delivery, processing, and closing of events.
Job Duties:
General:
Maintains basic level knowledge in all firm-standard L&D software, including new products and product upgrades as introduced, as well as related policies, procedures, and best practices
Serves as a training resource on the firm's learning systems
Builds self-guided training, including thorough testing, as needed
Works with Event Sponsors to ensure content within the Learning Management System (LMS) is up to date and accurate
Serves as on-site support for national training conferences, as needed
Interprets National Association of State Boards of Accountancy (NASBA) standards to advise internal clients on the appropriate Fields of Study and makes recommendations for learning objectives and course descriptions that will align with the standards
Events:
Collects and validates required CPE documentation
Ensures proper registration set-up, participation tracking, and closing of live and virtual training events
Acts as a SME on the firm's various delivery platforms and event requirements, providing training as needed
Creates end-user communications and compliance memos, as needed
Stays up to date on NASBA and Compliance policies
Support:
Assists with troubleshooting technical issues, including working closely with the Platform Manager and IT, as necessary
Conducts research and provides recommendations on processes surrounding the use of the LMS
Creates and reviews team documentation to ensure accuracy
Answers support requests from firm employees
Other duties as required
Qualifications, Knowledge, Skills and Abilities:
Education:
Associate degree, required
Bachelor's degree, preferred
Experience:
One (1) or more years of experience in training or organizational development role, required
Experience in a detail-oriented task-based role that highly leverages technology, required
Experience interpreting regulatory guidelines, rules, and laws, preferred
Experience working in a management system such as learning or HR, required
Experience in an LMS Administrator type role, preferred
Experience at a professional services firm, preferred
Software:
Proficient with Microsoft Office Suite, required
Other Knowledge, Skills & Abilities:
Excellent verbal and written communication skills
Strong attention to detail
Basic level understanding of NASBA Standards for CPE training development and delivery
Ability and willingness to learn new applications with a minimum of supervision/instruction
Ability to work under pressure and within deadlines
Ability to work effectively independently as well harmoniously and effectively as part of a team
Excellent customer service attitude
Ability to establish relationships with and provide guidance to internal customers
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $50,000 - $60,000
Maryland Range: $50,000 - $60,000
NYC/Long Island/Westchester Range: $50,000 - $60,000
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.
