Department: Admissions
Summary
The Associate Director of Visitor Engagement is committed to creating bespoke campus visit experiences that resonate with the nation's most exceptional students and their families. This role ensures every visitor receives a uniquely tailored introduction to the institution's world-class academics, groundbreaking research opportunities, and vibrant campus community.
Key responsibilities include:
* Crafting personalized visit itineraries that align with the interests and aspirations of high-achieving students, highlighting specialized programs and unique campus features.
* Deliver a deeply personalized, student-centered, flexible, high-touch experience that makes every prospective student feel as if they were the most important visitor on campus that day.
* Engages with prospective students and their families to provide a warm, customized welcome and meaningful interactions with faculty, staff, and current students.
* Leading and mentoring a select team of student ambassadors to deliver inspirational, detail-rich tours and presentations.
* Collaborating with academic departments, research centers, and extracurricular programs to showcase opportunities that cater to the distinctive needs of outstanding students.
* Continuously refining the visit experience based on individual feedback to maintain the highest standards of customization and excellence.
* Empower, foster growth, and supervise visit team members.
The ideal candidate is a dynamic professional with exceptional interpersonal skills, a dedication to crafting and creating memorable experiences, and a passion for connecting outstanding students with an institution committed to their success. This individual will be incredibly organized, flexible, and provide a warm and welcoming atmosphere for visitors, and will reimagine Michigan Tech's visit program.
Responsibilities and Essential Duties
* Reimagine and innovate the campus visit experience: this individual is responsible for stewarding the reimagination of Michigan Tech's visit program in order to showcase the unique ethos of our university by highlighting what makes us distinctive-our culture, community, and academic excellence.
o Develop and implement a visionary approach to campus visits, integrating emerging trends, technologies, and creative strategies to provide a world-class, personalized visitor experience.
o Appropriately integrate current visit staff in vision, including supervision of Assistant Director of Campus Visit Experiences.
* Design and Oversee Personalized Campus Visit Experiences
o Develop tailored itineraries that align with the unique academic, extracurricular, and personal interests of prospective students and their families.
o Ensure all visit programs highlight the institution's strengths in academics, research, and campus culture.
* Deliver High-Touch, Memorable Visitor Experiences
o Facilitate warm and engaging interactions between prospective students, families, faculty, staff, and current students.
o Provide VIP-level attention throughout the visit program
o Curate moments of surprise and delight
* Lead and Mentor the Student Ambassador Team
o Recruit, train, and manage a team of ambassadors to provide high-quality, detailed, and personalized campus tours and presentations.
o Foster leadership and professional growth within the ambassador program.
* Collaborate Across Campus
o Partner with academic departments, auxiliary, and extracurricular organizations to provide a holistic view of opportunities available to prospective students.
o Showcase programs and experiences that cater to the aspirations of exceptional students.
* Maintain and Elevate Quality Standards
o Gather and analyze visitor feedback to refine the campus visit program continuously.
o Introduce innovative methods and strategies to ensure visits are customized and exceed visitor expectations.
* Strategic Program Development and Execution
o Understand and appropriately organize professional staff, student staff, and on-campus stakeholders to sustain this effort in an everlasting fashion.
o Monitor trends and best practices in visitor engagement to ensure the campus visit program reflects institutional goals and the evolving needs of prospective students.
* Manage large scale and group visits including Open House, Preview Day, Husky Visit Days.
o Lead the committee based planning efforts of these large-scale recruitment initiatives.
o Continuously strive for and understand efficiencies and quality opportunities to increase yield.
o Serve as liaison between Admissions and Leading Scholar planning committee.
* Assume day-to-day admissions responsibilities
o Manage visit presentation schedule.
o Review and process applications for admission.
o Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information.
* Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
* Apply safety-related knowledge, skills, and practices to everyday work.
* Other duties as assigned.
Required Education, Certifications, Licensures
* Bachelor's degree
Required Experience
* 4 years experience in undergraduate admissions, higher education student services, customer service, sales or closely related area
Desirable Education and/or Experience
* Master's degree in Business, Higher Education/Student Affairs or related field
* Experience in creating high touch visit experiences
* 2 years of supervisory experience
Required Knowledge, Skills, and/or Abilities
* Excellent oral communication, customer interaction,... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
