UX Manager
The UX Manager is responsible for leading a multidisciplinary team of designers, writers, architects, and researchers to deliver user-centered design solutions across various projects. This role oversees client experience, customer experience, and the enterprise design system while managing vendor products, licensing, and tooling. The UX Manager provides leadership, coaching, and mentorship to the team, ensuring alignment with business goals and best practices in UX design. They collaborate with stakeholders to drive innovation, enhance usability, and create cohesive digital experiences that meet both user needs and business objectives.
Position Responsibilities:
Strategy
Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities.
Stay abreast of technology industry trends and best practices.
Continuously transform the organization to increase efficiencies and reduce overall expense.
Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.
Delivery Planning and Execution
Create, prioritize, plan, and execute portfolio/product roadmaps or initiatives through collaboration with Technology and appropriate business partners.
Reduce time to market by utilizing Agile methodologies and/or applying appropriate methodologies, e.g. dev/sec/ops.
Surface issues and risks; escalate for resolution.
Provides insights on risks based on broad experience.
Ensure employees deliver new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners and/or colleagues.
Technology/Operational/Risk Control
Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
Define and report metrics based on overall business objectives.
Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.
Ensures processes and controls within assigned area to enhance performance, security, reliability, and availability of systems.
Drive a continuous improvement and compliant culture through documented policies, procedures, and architecture.
Leadership
Manage and develop team cultivating a spirit of one team with shared goals and objectives.
Select, motivate and retain high performing talent.
Provide on-going feedback to maximize overall performance.
Position Qualifications:
Bachelor's Degree from an accredited university in Computer Science, Engineering, Math, or other relevant technology degrees and/or experience or equivalent through a combination of education and/or technology experience or High School diploma or GED and 12 years of progressively responsible experience
6 years of experience in technology and proficiency
6 years of experience leading large, complex/critical technology projects
3 years of experience influencing strategy for large organizations
2 years of experience managing or influencing others to achieve desired results; direct team management preferred
This position is not eligible for sponsorship. Must have indefinite employment authorization.
Preferred Qualifications:
Design tool experience in Sketch and Figma
Experience in Atlassian products (Jira, Confluence, etc.)
User Research & Testing: User testing platforms (e.g., UserTesting, Optimal Workshop)
Diagramming & Prototyping: Lucidchart, Lucidspark
Experience overseeing and maintaining enterprise design systems across projects
Banking Experience: Knowledge of retail and commercial banking UX needs and regulatory considerations
Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours: 8:00am - 5:00pm Monday - Friday
Salary: To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail... For full info follow application link.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
