Division/Department: Michigan Works Employment Services
Employee Group: Corporate Services
Status: Full-Time (2 Positions)
Hourly Wage: $16.68 – $18.51, commensurate with qualifications and experience
Position Summary
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity, and inclusion.
Delta College, serving as the region’s leader in workforce training, has a team of Employment Services (ES) Advisors placed at the Great Lakes Bay Michigan Works! offices. This team works to provide job seekers with excellent customer service and assistance in utilizing Great Lakes Bay Michigan Works! services.
This role will be assigned to work from a Michigan Works! service center in Bay, Midland, or Saginaw. This is a grant-funded position.
Responsibilities and Duties
- Proactively communicate available services and resources to job seekers.
- Tailor service delivery to individual job seekers’ needs.
- Assist job seekers with creating accounts and posting resumes on the State of Michigan’s (SOM) designated labor exchange system.
- Provide direction to job seekers in the completion of a job search.
- Understand the scope of all Michigan Works! and partner agency programs to effectively assist job seekers in utilizing services.
- Maintain compliance with unemployment registrations/regulations.
- Refer employer inquiries to the appropriate Business Services Representative (BSR).
- Comply with all sections of the Employment Services Manual, regulations, and updates.
- Make appropriate referrals to TAA, SNAP, WIOA, Veteran Services, and other SOM and local partner agencies.
- Market accelerated training program opportunities, participate in recruitment activities, and identify potential candidates for referral to training programs.
- Enter program referral data for customers per annual goals.
- Seek customer service responses through job seeker surveys.
- Maintain accurate statistical reports (as established by the MWA).
- Provide support to the Business Service Team with employer hiring events, informational events, and individual interviewing.
- Meet MWA-established goals.
- Administer the Reemployment Services and Eligibility Assessment (RESEA) program in compliance with TIA policy and Unemployment Insurance Agency (UIA) requirements.
- Coordinate with the ES Manager for services such as interpreters/translators and for the provision of services related to H-2A and H-2B.
- Participate in agency events as needed.
- Maintain up-to-date knowledge on the Employment Services (ES) complaint system and assist job seekers with resources and follow-up. Submit related reports as required.
- Implement and/or support special programs/initiatives.
Required Qualifications
- Associate’s Degree.
- Evidence of intermediate skill level in Microsoft Word, Excel, and Outlook.
Additional Experiences Considered
- Bachelor’s Degree.
- One or more years of experience working with job seekers.
Application Deadline
Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Special Instructions to Applicants
Complete an online application and attach a cover letter with position title, resume, three current professional references, and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
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In order to track our recruitment sources, please indicate how you became aware of the position vacancy?
- Delta.edu
- Indeed.com
- MI Works / MI Talent Bank
- HigherEdJobs.com
- Michigan HERC Website
- Career Arc
- MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)
- Other
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If you selected "Other" above, please tell us where you heard about this posting.
(Open Ended Question)
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Please describe your work experience with regards to customer service.
(Open Ended Question)
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What do you know about Michigan Works! and the services those offices provide our communities?
(Open Ended Question)
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Describe a time when you had to alter the way you communicate to your audience.
(Open Ended Question)
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What kinds of experiences have you had working with others with different backgrounds than your own?
(Open Ended Question)
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Describe your understanding and experience working with a culturally diverse business employee population.
(Open Ended Question)
Applicant Documents
Required Documents:
- Resume
- Cover Letter
- Transcript 1
Optional Documents:
- Letter of Recommendation 1
- Letter of Recommendation 2
- Letter of Recommendation 3
- Transcript 2
- Transcript 3
