Position Type: Full-Time
Work Environment: On-site
Location: Gladwin Branch, Gladwin, MI 48624, USA
Job Details
Do you find joy in assisting members with their lending options and helping them achieve their financial goals? Would you enjoy building relationships and promoting financial wellness? Do you thrive in a fast-paced, collaborative environment? Members First Credit Union is seeking an enthusiastic Consumer Loan Officer to join our Gladwin branch. Apply today and join us in our mission of encouraging a better tomorrow!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Consumer Loan Officer I
Employment Status: Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
Essential Duties
- Loan Authority Limits: Secured $50k and Unsecured $10k.
- Answer questions effectively and provide information as requested.
- Review loan applications from members to determine feasibility of approving loan requests.
- Calculate debt ratios on applicants.
- Create opportunities for expanded member relationships by determining member needs for additional products and services.
- Approve loan requests for members who meet loan qualifications or refer applications as per the loan policy.
- Deny loan applications and prepare adverse action letters as required by law.
- Prepare all documents pertaining to the loan.
- Secure all documents and signatures to perfect any liens, notes, and security agreements.
- Obtain proof of income and insurance on collateral when applicable.
- Ensure payment options are discussed and documented.
- Attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months.
- Attain the State of Michigan Credit Producers License within 6 months.
- Work in branch/office role, 8 a.m.–5 p.m. M-F, with Saturday coverage as needed, and attend meetings or trainings outside of normal hours.
Duties and Responsibilities
The following statements describe the general nature and level of work performed by this position. Additional duties may be assigned to meet business needs.
- Quote total payment, including Protection Solutions package.
- Educate members on Protection Solutions package options.
- Participate in monthly developmental coaching.
- Actively participate in Credit Union initiatives and achieve assigned financial service goals.
- Build relationships with current and new members, offering products and services to fulfill their financial needs.
- Oversee onboarding to build relationships with new members.
- Ensure members are fully served.
Other Responsibilities
- Attend educational functions as required.
- Maintain good knowledge of all State and Federal laws governing the loan process.
- Maintain certification of FICEP.
- Stay knowledgeable about Credit Union services, policies, and procedures.
- Implement new procedures efficiently and effectively.
- Perform additional duties as assigned.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Strive to exceed Credit Union, department, and personal goals.
- Understand and meet deadlines.
- Exhibit excellent typing and computer skills, including in-house email, core system, Word, and Excel.
- Be team-oriented with excellent listening, oral, and written communication skills.
- Stay highly organized and produce accurate work results.
- Maintain good knowledge of Credit Union philosophy, products/services, policies, and procedures.
- Understand State and Federal laws governing Credit Union operations (e.g., BSA, Patriot Act, Regulation CC, Regulation E, Truth in Savings, Truth in Lending).
- Work overtime, attend meetings, seminars, and travel as needed.
- Demonstrate courtesy, tact, and diplomacy in all interactions.
Physical Requirements
- Ability to move or transport items, equipment, and tools up to 25 pounds.
- Ability to remain stationary or at a workstation for long periods.
Work Environment
- Maintain a neat and orderly work area.
- Routinely clean and disinfect work areas, including teller stations, desk surfaces, phones, and electronic equipment.
- Protect the confidentiality of Credit Union staff and members by securing sensitive materials when away.
Education and Experience
- High school diploma or equivalent required.
- One to three years of similar or related experience.
- Working knowledge of loan processing and credit analysis.
- Experience operating a personal computer.
- Skills in Microsoft Word, Excel, and Outlook.
- Attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
