Genesis10 is currently seeking an Information System Analyst 1 with our client in their Ann Arbor, MI location. This is a 3 month + contract position.
Summary:
Seeking an Information System Analyst 1
Responsibilities:
Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services
Work on SNOW ticketing queue; creating help desk tickets
Support Conference Rooms (Zoom) and User Cubical for break\fix
Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
Requirements:
Experience in supporting end-users (in person / remote) in a corporate environment.
Knowledge of Windows 10 operating system, Mac OS
Knowledge of general network and computer security
Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
Able to work independently as well as with a team
Able to lift to 40+ pounds of technical equipment
Knowledge of ITIL and ITSM best practices
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Preferred Qualifications:
4-year college degree in relevant field
Mac knowledge
Be able to troubleshoot video conference rooms
IT COMPTIA certifications; 2+years
General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
