The Detroit Housing Commission is seeking a dynamic and experienced Program Manager to oversee the planning, implementation, and evaluation of our organization's workforce development programs. The Program Manager will be responsible for managing program budgets, coordinating program activities, and ensuring that program objectives are met. The ideal candidate will have a strong background in program management, excellent leadership skills, and a passion for driving positive change through strategic program initiatives. Additionally, all other duties as assigned.
EDUCATIONAL REQUIREMENTS
• Bachelors in Business Administration, Nonprofit Management, or related field. Master’s degree preferred.
• An equivalent combination of education, training, and experience may be considered.
EXPERIENCE REQUIREMENTS
• Proven work experience as a program manager, preferably with (5) years in the workforce development industry.
• Strong understanding of program management principles and practices.
• Excellent organizational and project management skills.
• Exceptional communication and interpersonal abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience with program evaluation and impact assessment.
• Proficiency in program management software and Microsoft Office Suite.
OTHER REQUIREMENTS
• Must have or be able to acquire a valid state driver’s license.
• Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider.
• Must be insurable under the agency’s insurance policy.
KNOWLEDGE
• Knowledge of HUD programs, requirements, and policies/procedures preferred.
• Knowledge of organization’s structure, policies, and procedures.
• Knowledge of grant management and budgeting program services.
• Knowledge of social service delivery systems.
• Knowledge of community service and self-sufficiency programs.
• Knowledge of basic office practices, procedures, and equipment.
• Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system.
• Knowledge of the principles and practices of social work, case management, home ownership, career counseling and the service delivery.
REQUIRED SKILLS
• Capacity to establish partnerships with stakeholders, including social or supportive service providers, community organizations, and educational institutions.
• Understand budgets and expenditures and aligning with funding guidelines
• Capacity to build workforce development program strategies, creative program design of obtainable goals and metrics.
• Be an effective leader guiding staff towards the department’s vision
• Proficiency in using technology tools and platforms, and interpreting data tracking for efficient reporting.
• Prepare and present ideas and information in formal and informal settings
• Knowledge of annual and quarterly reporting
• Analyze situations, review available actions, and determine the best course of action
• Interact with public and private agencies and residents to accomplish organizational goals
• Manage multiple priorities and demands within established timelines requirements.
• Operate a computer to perform various work-related tasks
• Operate standard office equipment
• Provide high level, quality customer service both internally and externally
• Provide information and feedback in a courteous, diplomatic manner
• Understand and implement department specific policies and procedures
• Understand and apply HUD organizational rules, instructions, policies and procedures appropriately
• Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards
• Flexibility and adaptability to work in a fast-paced, dynamic environment.
• Knowledge of grant writing and funding strategies is a plus.
• Commitment to serving disadvantaged communities and promoting equity in workforce development.
SUPERVISORY RESPONSIBILITIES
Yes
REPORTS TO
• Senior Operations Manager
ESSENTIAL JOB FUNCTIONS
• Develop and oversee program budgets, ensuring financial accountability and transparency. 50%
• Coordinate program activities, including planning, implementation, and evaluation. 20%
• Monitor program progress and track key performance indicators, KPIs, to measure program effectiveness. 10%
• Collaborate with cross-functional teams to ensure alignment with program goals and objectives. 2%
• Identify and address program risks and issues in a timely manner. Stay informed about industry trends and best practices in program management. 2%
• Develop and maintain relationships with program stakeholders, including partners, funders, and community members. 2%
• Lead and mentor program staff, providing guidance and support as needed. Prepare and present program reports to senior management and key stakeholders. 2%
