The Detroit Housing Commission is seeking a seasoned Senior Operations Manager to oversee and optimize our Resident Services' operational processes. The Senior Operations Manager will be responsible for streamlining operations, increasing efficiency, and ensuring that operational goals are met. The ideal candidate will have a strong background in operations management, proven leadership skills, and a track record of driving operational excellence. This role requires a strong understanding of workforce development and supportive services strategies, program design, relationship building, and project management to ensure individuals and families are successfully living in place or transitioning upward.
A DHC Senior Operations Manager is a strategic thinker with a passion for operations management and a proven track record of driving operational success, we invite you to apply for the Senior Operations Manager position at the Detroit Housing Commission. Join us in optimizing operations and achieving organizational excellence through effective operational leadership.
EDUCATIONAL REQUIREMENTS
• Bachelor’s Degree in Business Administration, Operations Management, or related field. Master’s Degree preferred.
• An equivalent combination of education, training, and experience may be considered.
EXPERIENCE REQUIREMENTS
• Proven work experience as an operations manager, with at least 5 years in a senior leadership role.
• Strong understanding of operations management principles and practices.
• Excellent analytical and problem-solving skills.
• Exceptional leadership and team-building capabilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience with process improvement and change management.
• Proficiency in operations management software and Microsoft Office Suite.
OTHER REQUIREMENTS
• Must have or be able to acquire a valid state driver’s license.
• Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider.
• Must be insurable under the agency’s insurance policy.
KNOWLEDGE
• Knowledge of HUD programs, requirements, and policies/procedures preferred.
• Knowledge of organization’s structure, policies, and procedures.
• Knowledge of grant management and budgeting program services.
• Knowledge of social service delivery systems.
• Knowledge of community service and self-sufficiency programs.
• Knowledge of basic office practices, procedures, and equipment.
• Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system.
• Knowledge of the principles and practices of social work, case management, home ownership, career counseling and service delivery.
REQUIRED SKILLS
• Capacity to establish partnerships with stakeholders, including social or supportive service providers, community organizations, and educational institutions.
• Understand budgets and expenditures and aligning with funding guidelines.
• Capacity to build workforce development program strategies, creative program design of obtainable goals and metrics.
• Be an effective leader guiding staff towards the department’s vision.
• Proficiency in using technology tools and platforms, and interpreting data tracking for efficient reporting.
• Prepare and present ideas and information in formal and informal settings.
• Knowledge of annual and quarterly reporting.
• Analyze situations, review available actions, and determine the best course of action.
• Interact with public and private agencies and residents to accomplish organizational goals.
• Manage multiple priorities and demands within established timelines requirements.
• Operate a computer to perform various work-related tasks.
• Operate standard office equipment.
• Provide high level, quality customer service both internally and externally.
• Provide information and feedback in a courteous, diplomatic manner.
• Understand and implement department specific policies and procedures.
• Understand and apply HUD organizational rules, instructions, policies and procedures appropriately.
• Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards.
• Flexibility and adaptability to work in a fast-paced, dynamic environment.
• Knowledge of grant writing and funding strategies is a plus.
• Commitment to serving disadvantaged communities and promoting equity in workforce development.
SUPERVISORY RESPONSIBILITIES
• Yes
REPORTS TO
• Director – Resident Services
ESSENTIAL JOB FUNCTIONS
• Develop and implement operational strategies to improve efficiency and productivity. 35%
• Oversee day-to-day operations and ensure smooth workflow across departments. 20%
• Analyze operational processes and identify areas for improvement. 15%
• Collaborate with senior management to set operational goals and KPIs. 10%
• Monitor operational performance and track key metrics to measure success. 2%
• Lead and mentor operations staff, providing guidance and support as needed. 2%
• Develop and manage operational budgets and ensure financial accountability. 2%
• Foster a culture of teamwork, collaboration, and innovation within the agency. 2%
