Department: Merchandising Operations
Job Description Summary
This position assists in overseeing the training and scheduling of student staff at Michigan Tech's Campus Store and University Images, serving as part of a team dedicated to customer service. By creating comprehensive training programs and identifying development needs, the role ensures that all department employees meet best practice guidelines and uphold the university's brand values. Additionally, responsibilities include assisting students and customers, mentoring and coaching student employees, and maintaining procedure documentation. Through these efforts, the position contributes to the department's goal of delivering exceptional customer service, maintaining operational efficiency, and fostering a culture of continuous improvement.
Essential Duties & Responsibilities (other duties may be assigned)
* Supervise and collaborate training and scheduling of all student staff, store staff, and temporary employees on sales floor processes, cash registers, point of sale operations, daily restocking procedures, creating/receiving transfers, and other day to day processes
* Prepare onboarding training for new employees and refresher training for returning employees; update and maintain employee handbook
* Conduct surveys to judge how programs are received and if changes are appropriate; plan and execute employee education based on survey results and as needed to ensure all employees meet best practice guidelines and standard operating procedures
* Identify potential employee training topics through active monitoring and engagement. Communicate with managers to map out development plans; create, organize, prepare, and engage in monthly training sessions
* Develop, monitor, and communicate monthly student employee work schedules for the Campus Store and University Images; document all scheduling processes, create/update standard operating procedures of all store functions and job duties, and compile in manual
* Drive University and Department brand values and philosophy through all training and development activities. Maintain a database of all training materials, to include annual safety training; produce required reports and annual renewal reminders
* Assist with sales month close and with year end inventory process
* Provide daily student employee mentoring and coaching
* Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers through mail, email, telephone, and in-person transactions
* Open and close store and cash registers using point of sale system and assist with daily verification of sales, to include investigating and resolving discrepancies in reconciliation of payment tenders. Operate cash registers, manage financial transactions, and balance cash drawers (transaction types include scholarships, tuition, department charges, refunds, etc.)
* Perform merchandising financial processes as necessary including but not limited to reporting financial aid sales, verifying and adding indexes to the merchandising specific inter account bills, verifying gift card activations, and requesting cash bags from Cash Hub
* Assist with bi-weekly payroll process and all related paperwork for hiring staff, temporary staff and students. Verify web time entry for Campus Store and University Images as proxy approver when needed
* Occasionally verify student ID cards for tuition charges and enable in CS Gold when needed
* Maintain security of confidential information
* Occasionally work irregular hours, including evenings, weekends, and holidays as required
* Assist with special projects related to store operations
* Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in university continuous improvement initiatives
* Apply safety-related knowledge, skills, and practices to everyday work
* Other duties as assigned
Required Education, Certifications, Licensures (minimum requirements)
* High school diploma or equivalent
* Possess a valid US Driver License and meet Michigan Tech University's vehicle use requirements
Required Experience (minimum requirements)
* Minimum of five years retail experience
* Minimum of five years office/clerical experience
* Advanced computing experience
Desirable Education and/or Experience
* Bachelor's degree in business, education, related field, or five years of equivalent experience
* Minimum of two years college retail experience
* Experience working with Gmail and Google Suite, specifically calendar and sheets
* Experience working with WinPrism/PrismCore, WPAdmin, Banner, CSGold, Canvas, and other university-related software
* Proven work experience as a scheduling coordinator, training coordinator, or similar role
Required Knowledge, Skills, and/or Abilities (minimum requirements)
* Ability to convey complex information in an understandable way
* Proficiency with Microsoft Office
* Excellent interpersonal and observation skills
* Minimum of three years basic computing skills
* Ability to operate basic office equipment to include personal computer, photocopy machine, printer, scanner, fax machine, and calculator.
* Excellent communication skills
Desirable Knowledge, Skills, and/or Abilities
* Excellent planning and time management skills
* Extensive knowledge of various teaching methods
* Ability to perform more than one task at a time and solve problems quickly
* Ability to keep stakeholders informed of schedule changes and to answer queries
* Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
