The Medical Assistant (MA) Trainer has the desire to teach and support others and the ability to adjust teaching style to the learning needs of new and current team members to facilitate successful training and mentoring. The MA Trainer will teach, support, counsel, coach evaluate and serve as a role model for new medical assistants and registration clerks.
This position will also train and support current clinical team members and perform medical assistant/registration duties at different TWPMC locations when needed.
Additionally, the MA Trainer will:
- Develop, implement, and update onboarding training manual
- Assist in the hiring of new medical assistants and placement at appropriate sites
- Establish cooperative relationships with accredited schools to prepare curriculum for new medical assistants
- Complete and update competencies and assessments; assist draft clinical annual evaluations and protocols
- Maintain the orientation process for new Medical Assistants and Registration Clerks
- Facilitate and help new and current team members meet the essential functions of the job
- Understand TWPMC practices, policies and procedures and meet personal and practice objectives
- Serve as a role model and provide leadership and demonstrate professionalism
- Serve as a resource by guiding new current team members to appropriate resource material and management when appropriate
- Guide and assist new team members in the integration into TWPMC culture and environment as well as nurture, support and guide new and current team members through training and mentoring
- Monitor time management and productivity of new and current team members; and provide valuable formative and summative feedback from training and mentoring process to the Practice and Quality Improvement Manager
- Perform all duties at every TWPMC location as necessary
- Perform all duties listed in the Medical Assistant and Registration Clerk job description
- Perform other duties as assigned.
MINIMAL REQUIREMENTS:
- High School Diploma or equivalent required along with CMA or RMA certification
- 2-years' medical assistant, medical office, mentor or preceptor experience required
- A minimum of 1-years' experience training other medical assistants (please show detail on your resume)
DESIRABLE:
- The ability to influence others to perform their job effectively
- The ability to work as a team member and collaborate with co-workers and to adapt easily to changing conditions and work responsibilities
- Current provider card in Basic Life Support (BLS)
- Current training and a high familiarity with current office safety and infection control standards
- Experience using Electronic Medical Record (EMR) and practice managements systems
- Proficient knowledge and experience utilizing MS Office Suite (Word, Excel, PowerPoint, etc.)
- The ability to speak Spanish is also desirable
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environmentally controlled medical office environment
- Possible exposure to patients with illness and or infections.
- Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.
DISCLAIMER:
"This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person so classified."
