Consulting
Associate - Business Process Optimization
Job ID: 87928
Who You'll Work With
You'll work in one of our North America offices as part of the Operations practice. As a member of McKinsey's global Operations Practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients in solving the world's toughest problems.
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale. Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.
What You'll Do
You will be responsible for blending strategic thinking with hands-on experiences, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.
In your role you will provide unique set of tools and techniques to help clients identify opportunities for improvement, and you will implement recommendations in support of our client's business objectives. You will work directly with clients while sharing your expertise and insights with colleagues globally, thereby expanding our knowledge and refining our approaches in Service Operations.
You will make meaningful, hands-on contributions to multiple projects across a dynamic set of situations in a way that utilizes your deep knowledge of functional transformations. In order to be successful, you will leverage automation and digital processes to help our clients realize significant performance improvements quickly. You will push both your co-workers and our clients in thinking about challenging situations in new and transformative ways.
Qualifications
Undergraduate degree required, master's degree in engineering, business, operations or related disciplines preferred
2+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact
Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
Experience in at least two of the following: Lean Management in service industries; Customer Experience; Frontline & Sales process transformation; Field Service or customer care process transformation; Business support function transformation or process implementation
Demonstrated experience successfully leading a transformational/capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc.
Capable of working well with others but also autonomously with little direction
Strong interest in knowledge development, i.e., contributing to articles, experiential learning and a passion for capability building
Able to grasp and communicate complex ideas clearly
Willingness to travel 80%
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary or hourly range for this role.
For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range
is $192,000 - $192,000 -to help you understand what you can expect. This reflects our best estimate of the lowest to highest
[salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important
to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current
organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion
and based on factors such as individual and/or organizational performance.
Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families.
This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance,
and paid time off.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details
regarding our global EEO policy and diversity initiatives, please visit our
McKinsey Careers and
Diversity & Inclusion sites.
Job Skill Group - CSS Associate
Job Skill Code - ASC - Associate
Function - Operations;Strategy & Corporate Finance
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Jul 02 00:00:00 GMT 2024
LinkedIn Posting City - Chicago
LinkedIn Posting State/Province - Illinois
LinkedIn Posting Country - United States
LinkedIn Job Title - Associate - Business Process Optimization
LinkedIn... For full info follow application link.
Equal Opportunity Employment Disclaimer
McKinsey & Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.