About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
We are currently seeking talented and motivated individuals to join our team as a Field Service Technician at Rivian. This is an evergreen job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.
TheField Service Technicianwill be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
Initially help support pre-production vehicle builds, including assisting cross functional teams
Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
Operate remotely until the local service center opens, if applicable
Follow Rivian repair procedures with efficiency without compromising quality and safety
Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
Assist or support vehicle repairs in a setting outside of a service center
Conduct road tests on vehicles to ensure quality of the repair
Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
Stay up to date with technical skills and required training
Support campaigns and containment initiatives
Maintain and process accurate expense reporting as needed
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Provide service support to the field to support the Service organization
Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
Additional plant support, including travel, may be required depending on business need
Qualifications
HS Diploma or GED preferred
Graduated from an accredited automotive repair school preferred
Required levels of experience will vary based on business need
Proficient in using hand tools and power tools
Proficient in navigating a laptop or computer in a windows or Mac environment
Know basics of diagnosis and workflows
Able to read electrical schematics
Limited Diagnostic exposure
Understands how high voltage and low voltage electricity works (basic electricity theory)
Able to perform tire repair and vehicle alignment
Some hybrid repair background is a plus
Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
Ability to drive non-commercial truck and trailer preferred
Ability to travel up to 75% of the time, or as needed
Must possess a valid driver's license, and maintain a clean driving record
No driving related suspensions or revocation of Driver License (within a 3-5year period).
Parts department and billing experience preferred
Experience using a work order management system including repair documentation
Experience working in start-up environments preferred
Exhibits patience and eagerness to learn
Remains positive when dealing with difficult situations
Strong organizational and time management skills along with attention to detail
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.
