Warranty Manager - Midwest Region
Byron Center, MI 49315, USA * Detroit, MI, USA * New Hudson, MI 48165, USA
Req #535
Wednesday, May 22, 2024
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
We provide our employees with the following tools and resources to be successful:
Training
Tuition assistance
Employee stock purchase plan
Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
401(k) with match
Competitive wages
Paid time off
10 paid holidays
Work schedule: M-F, day shift
Our Construction Equipment Group is seeking a full-time Warranty Manager for our Midwest Region (Michigan, Indiana, Illinois, and Ohio). This position can report out of any of our Michigan branches with up to 25% travel to the other branches in the Midwest region.
The primary responsibilities of the position consist of, but are not limited to:
Reports directly to the Director of Warranty with oversight from the VP of Warranty.
Day to day interaction / "Dotted line" to the Regional Directors of Product Support.
Oversee all warranty procedures and personnel for Michigan, Illinois, and Ohio.
Ensure warranty personnel submit efficient, accurate, and professional claims that follow OEM guidelines.
Continue to cultivate and grow relationships with our OEM's.
Personally handle all Goodwill claims with the OEM's.
Control and monitor the Warranty WIP.
Control and monitor the Open Warranty AR Account.
Have a solid understanding of how to submit claims to manufacturer's (OEM's).
Work closely with service and field managers on warranty work orders.
Work with all OEM's on product improvement updates (campaigns).
Incorporate Alta's Guiding Principles into daily activities.
Performs other duties as assigned.
Key Performance Indicators (KPI's):
Warranty Labor
Warranty labor sales at or above 80% of the budgeted amount for the month
Warranty labor GP % at or above 50% for the month
Warranty Parts
Warranty parts sales at or above 80% of the budgeted amount for the month
Warranty parts GP % at or above 15% for the month
Warranty WIP
Completed warranty work orders opened for more than 70 days should be less than 5% of your total warranty work orders
No completed warranty work orders with a "Last Labor Date" greater than the OEM guideline(Rule of Thumb: 30 Days)
Warranty AR
Over 90 day Warranty AR less than 12% of total Warranty AR amount
Volvo Campaigns
Volvo Mandatory campaigns at or above 85% and Safety Campaigns at 100% for the Midwest Region
Rolling 12 month evaluation means we need to be at or above these benchmarks at the end of each quarter
About Alta:
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.
If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.
So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.
What We Look For:
At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.
Other Opportunities at Alta:
Please visit our careers page at altg.jobsto view other openings that may be of interest to you!
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!
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Byron Center, MI 49315, USA
Detroit, MI, USA
New Hudson, MI 48165, USA
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We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
