Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
***NORTHSTAR WILL RELOCATE TO ANN ARBOR, MI IN Q2 OF 2024***
We are looking for:
The ideal candidate will be responsible for providing technical support, maintenance, and administration of desktop and server systems within our organization. This role requires a strong understanding of hardware and software configurations, as well as excellent troubleshooting skills to resolve technical issues efficiently. The Desktop and Server Technician will collaborate with other IT professionals to ensure the reliability, security, and optimal performance of our computing infrastructure.
In this role you will be responsible for:
Install, configure and maintain desktop and server hardware and software systems
Perform system upgrades, patches and installation as necessary
Provide walk-in support to end-users: diagnose and troubleshoot hardware and software issues on desktops, laptops, mobile devices, servers and peripherals, supporting hardware and software, as needed.
Respond to service requests and provide technical support to end-users via phone, e-mail, teams or in person
Monitor system performance and proactively identify and resolve potential issues
Implement and enforce security measures to protect systems from unauthorized access and cyber threats
Manage user accounts, permissions and access rights
Maintain documentation of system configurations, procedures, troubleshooting steps and auditing inventory
Collaborate with other IT Teams members to implement and support IT projects and initiatives
Stay current with emerging technologies and industry trends related to desktop and server systems
We encourage you to apply if possess the following knowledge, skills, and abilities:
Strong knowledge of Windows and/or Linux operating systems
Experience with server virtualization technologies (e.g., VMWare, Hyper-V)
Strong communication skills both written and spoken
Proficiency in configuring and troubleshooting network protocols and services (TCP/IP, DNS, DHCP, etc)
Familiarity with Active Directory, Group Policy and other directory services
We encourage you to apply if you have (an equivalent combination of education and experience will be considered and reviewed).
High School Diploma Required
4 years of Experience supporting internal customers, troubleshooting, and resolving various IT issues from desktops to servers.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women's Advisory Panel (WAP), Women's Engineering Network (WEN), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capable, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
