Position: Customer Service Representative
Location: Belmont, MI
Job Id: 3868
# of Openings: 1
Position: Operations Admin/Customer Service
Location: Belmont, MI
Brand: FACT
Segment: IAFIndustrial Automation & Finishing
Job Responsibilities:
Daily Order Billing, Customer Invoicing, Freight and Supply Recovery
Attention to account requirements and special situations; the ability to get results for customers.
Handle exceptions, substitutions, allocations, and other special problems.
Maintain knowledge of and utilize vendor portals
Gather and provide information as requested to customers, sales and management team.
Work cooperatively with other associates; be a Team player. Offer assistance when requested/required.
Provide assistance with shipment issues; billing issues, order tracking/proof of delivery.
Follow up with customers to ensure that issues are resolved to their satisfaction.
Enter and maintain customer sales orders into OTC distribution software system.
Communicate any order issues with appropriate departments.
Perform all tasks assigned by the Manager.
Education and Experience Requirements:
Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
Experience and knowledge of industrial Distribution preffered.
Excellent customer relation and problem-solving skills
Strong verbal, written, and interpersonal communication skills
Detail oriented,including accurate data entry skills
Capable of working independently, as well as a team member
High level office computer skills required. Microsoft Office knowledge a must.
Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
A commitment to "doing it right the first time."
At OTC Industrial Technologies, our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with various opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products, technical application expertise, and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose-driven individuals motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
Apply for this Position
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
