Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
The Opportunity: Our Delta branch in Lansing, MI is seeking a full time Assistant Branch Manager to join their team. In this role, the Assistant Branch Manager will make decisions based on in-depth knowledge of DFCU Financial policies and procedures. Assist in planning, directing and coordinating workflow of branch operations. Effectively manage employees through coaching and discipline.
What You'll Do:
Assist Manager with all branch operations and staff supervision.
Coach and develop branch staff to achieve sales and service performance goals.
Ensure compliance with credit union procedures.
Use membership data to proactively offer additional products and services to members.
Suggest and promote creative ideas to increase sales productivity.
Design and promote activities to increase branch profitability.
Make exceptions to policy and procedures when necessary.
Write and administer performance reviews.
Effectively communicate changes in policy and procedure.
Resolve member disputes and defuse possible conflict.
Perform the duties of Vault Teller, as required.
Schedule cash and platform staff for efficient branch coverage.
Perform onboarding and training to new Tellers.
Contribute to branch sales goals.
Interpret and act on information in management reports.
Maintain knowledge of credit union consumer loan policies and procedures.
Oversee the complete loan process within the branch.
Provide notary and medallion signature guarantee services.
Provide membership, loan and cash services.
Saturday hours required.
What You'll Need:
Bachelor's degree in a business-related field, preferred.
Three years current experience in a sales position in a financial environment.
Three years current experience supervising employees.
Ability to function as a team leader.
Ability to effectively coach staff and achieve performance goals.
Exceptional analytical and problem-solving skills.
Ability to multi-task.
Computer literate.
Consistent positive, cooperative, self-motivated, courteous and professional attitude.
Ability and willingness to work in any of our branches.
Excellent interpersonal skills, including effective verbal and written communication.
What We Offer:
Monthly cash incentives for meeting performance goals
Employee bonus program
Paid lunch time
Employee referral payouts for recruiting your friends and family
Paid time off
Paid holidays (~10 per year)
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Tuition reimbursement / Education assistance
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short- & long-term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Discounts with local and national companies through DFCU Perks
Service / anniversary awards
Employee discounts for company logo wear
Recognition and awards for outstanding team and individual performance (branch and member service center employees)
Ongoing training opportunities
Leadership development program
Flexible scheduling for students
Equal Opportunity Employer / Disabled / Veterans
