Job Details

Veterans Assistant

• $16.58/ Hour
• This part-time, temporary position allows for a maximum of 1,000 hours per calendar year. It does not include any benefits.

Duties:

• Provides administrative and clerical support to the Veterans Affairs Administrator and Assistant Veterans Benefits Counselor.
• Serves as the first point of contact for veterans, dependents, and the public, directing inquiries and assisting with benefit applications.
• Answers phones, responds to inquiries, and communicates clearly both verbally and in writing.
• Performs a variety of office tasks, including drafting correspondence, maintaining records, processing mail, and managing office supply inventory.
• Assists with special projects, supports the Michigan Veterans Trust Fund office as needed, and contributes to benefit evaluations.
• This description is intended to illustrate the general nature and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

Education and Experience:

• High school diploma or equivalent and a minimum of one year of general clerical experience.  

Special Requirements:

• Veteran status is not required.
• Must possess and maintain a valid vehicle operator’s license throughout the course of employment.
• A background check will be performed and employees will be fingerprinted.

Required Knowledge and Skills:

• Proficiency in Microsoft Word and Excel is essential.
• Requires basic knowledge of veterans’ benefits, the ability to make sound decisions within policies established within the Department of Veterans Affairs and maintain strict confidentiality.
• Must demonstrate strong interpersonal skills with staff, veterans, and the public and the ability to communicate effectively verbally and in writing.