Job Details

Clinical Services Client Associate:

• $30,499 - 34,307/ Year
• Full Benefits Package

Duties:

• Performs administrative support and front desk duties in a variety of clinical areas including but not limited to Family Planning, WIC, STD/HIV, and Immunizations.
• Patients' first point of contact with health department clinical services.
• Provides excellent customer service and a welcoming environment, treating all clients with dignity and respect.
• Schedules client appointments in a variety of clinical areas using electronic medical records.
• Checks clients in for appointments, verifies insurance coverage, and checks clients out, including requesting payment for services. Books client payments in electronic finance system.
• Conducts intake interviews with clients regarding program eligibility and needs.
• Maintains electronic medical records.
• Refers clients to appropriate community services and resources.
• This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified. 

Education and Experience:

• Associate degree or certification from an accredited medical office assisting or similar program; OR
• High school diploma or equivalent and two years of experience working in a medical/clinical office.

Special Requirements:

• Must possess and maintain a valid driver’s license with access to a reliable vehicle throughout the course of employment.
• In times of public health emergency, may be required to report for specialized assigned duties inside or outside of Berrien County.

Required Knowledge and Skills:

• Experience working in a medical/clinical office.
• Familiarity with community services in Berrien County.
• Experience working with diverse clients utilizing community services.
• Ability to work effectively as part of a team.