Job Summary:
Analyze, interpret, and process customer orders, inquiries, correspondence, and phone calls varying broadly in nature and scope, including but not limited to shipping status, delivery dates, shipping rates, order changes, cancellations, complaints, and adjustments while adhering to Patz policies and
procedures.
Essential Job Duties:
• Provide exceptional service to our customers.
• Process customer orders–including order entry, arrange shipping, generate required bill of lading
and/or custom papers for shipments, and process invoicing. Requires excellent oral and written
communication skills and proficiency with data entry while maintaining accuracy in a fast-paced
environment.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• File damage and shortage claims with shipping companies on behalf of customers.
• Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or
other conditions in accordance with policies.
• Refer product inquiries to Technical Support Department for clarification of application,
specifications, part numbers or other technical information from standard data.
• Assist and/or back-up others on the Customer Service team and other departments as needed.
• Maintain department procedures and reference manuals.
• Assist in the coordination and organization of office projects.
• Look for ways to increase savings, efficiency, and productivity. Manage multiple projects and
multitask in an organized manner to meet deadlines.
• Enter Customer Acceptance Certification/Warranty Registration forms.
• Assist with dealer contract file maintenance.
• Perform other related duties as assigned.
