About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Program Management Office Manager, the Total Quality Leader is responsible for establishing, owning, and operating The Kendall Group's quality program. This individual contributor role defines quality failures and cost of poor-quality measures, ensures defect data is captured and attributed accurately, and provides reporting that helps leaders understand where failure costs are concentrated. The Total Quality Leader will develop dashboards, supplier quality scorecards, customer satisfaction insights, and other metrics that support data-driven decisions, Continuous Improvement priorities, and measurable operational improvement. This position partners with cross-functional teams and presents clear findings to branch operations and executive leadership to help drive accountability, resolution, and sustained quality performance.
Exciting work you will do:
The essential duties and responsibilities of a Total Quality Leader will consist of, but are not limited to, the following:
Define and maintain the defect taxonomy, establishing what constitutes a quality failure and resolving disputes over those definitions
Define and maintain a cost of poor quality (COPQ) model appropriate to distribution rather than manufacturing
Specify how defect data is captured, reason-coded, and attributed to its origin, working with internal development resources who build and maintain the tooling
Measure and report customer satisfaction and structured customer feedback, maintained independently of cost data so the two can be compared
Produce supplier quality scorecards from defect origin data and provide them to Purchasing and vendor management
Publish a ranked view of where failure cost is concentrated, and support Continuous Improvement in prioritizing work against it
Track identified opportunities through to closure and verify whether the associated cost actually declined
Own and operate the quality program day to day once it is established, including reporting, dashboards, and the ongoing accuracy of the data
Present findings, including unfavorable findings, to branch operations and executive leadership
Perform other duties as assigned
Competencies you possess:
Customer Focus
Results, Action Oriented
Accountability, and Responsibility
Teamwork, Collaboration
Planning, and Organizing
Problem Solving
Optimizes Work Processes
Decision Quality
What you'll need:
Work Experience: 3 years of progressive experience in quality, continuous improvement, operational excellence, process improvement, or a related discipline; demonstrated experience evaluating and improving business processes using Lean, Six Sigma, Kaizen, or other continuous improvement methodologies; experience leading cross-functional improvement initiatives, including root-cause analysis, solution development, implementation, and measurement of results; experience developing and utilizing performance metrics, KPIs, and process measures to identify improvement opportunities and evaluate effectiveness; working knowledge of quality systems, standards, process mapping, auditing, and process controls; demonstrated ability to lead projects, develop training, and influence teams across functions and levels to drive adoption and sustain improvements
Education: Bachelor's degree in Business, Supply Chain, Engineering, Quality, or a related field. Alternatively, equivalent experience or training in a related field
Analytics/Computer Skills: working knowledge of cost of quality concepts, defect classification, root cause analysis, and customer satisfaction measurement; comfort working with transactional data: interpreting ERP reports, validating a number, and explaining how it was derived; ability to develop, maintain, and present quality metrics, dashboards, scorecards, and executive-level reporting
Organization Skills: Ability to take ownership of a program and run it independently once established; ability to manage multiple projects simultaneously; Strong organizational skills and attention to detail
Cross-functional skills: Excellent interpersonal skills with the ability to work effectively with cross-functional teams
Communication Skills: Excellent written and verbal communication skills
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the... For full info follow application link.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
