Relationship Banker
Job Locations
US-MI-Grand Rapids
Category/Function
Retail Banking Center
Position Type
Regular Full-Time
Requisition ID
2026-20384
Workplace Type
On Site
Overview
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. This role focuses on understanding client needs, providing guidance, and connecting clients to the full range of Old National's products and services to support their financial goals.
The Relationship Banker creates a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution. This role contributes to the success of the banking center by driving relationship growth, supporting team goals, and delivering consistent sales and service execution.
Relationship Bankers are active in their communities, building new relationships, deepening existing ones, and enhancing the bank's reputation.
Positions may be based in a single banking center or support multiple locations within a market.
Salary Range
The salary range for this position is $17.00/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Client Relationship Growth
Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services to meet client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a high-quality, consistent client experience across all interactions.
Sales & Performance
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Consistently execute a consultative sales approach, focusing on advice and long-term relationship value.
Contribute to overall banking center performance through individual production and team collaboration.
Operational Excellence & Risk Awareness
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow established procedures to protect clients and the bank, including fraud prevention and risk awareness practices.
Maintain strong attention to detail in all client interactions and operational activities.
Team & Community Engagement
Collaborate with team members to share best practices and support overall performance.
Participate in community activities and outreach efforts to build relationships and generate new business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Key Competencies for Position
Client Focus: Builds strong relationships by understanding client needs and delivering relevant solutions.
Sales & Results Orientation: Takes initiative to achieve goals through proactive outreach and effective client conversations.
Communication & Collaboration: Communicates clearly and builds positive relationships with clients and team members.
Execution & Accountability: Delivers accurate, timely work and follows through on commitments.
Key Measures of Success/Key Deliverables
Achieves individual performance goals, including account growth, lending, referrals, and digital adoption.
Builds and retains strong client relationships, contributing to overall banking center growth.
Delivers consistent, high-quality client experience and service outcomes.
Maintains accuracy and compliance in all operational and transaction activities.
Position Levels
There are two levels of Relationship Banker, progressing from foundational client service and sales skills to advanced relationship management. All levels execute transactions and servicing activities accurately and in compliance with policies and have defined performance goals, including account acquisition, referrals, and client engagement activities. All are expected to collaborate across banking centers as needed, even if they are assigned to a single center.
Relationship Bankers are expected to progress from Relationship Banker to Relationship Banker II within approximately 12 months through completion of training, demonstrated capability, and sustained performance.
Advancement is based on demonstrated capability, including sales effectiveness, client... For full info follow application link.
EOE/Minorities/Females/Vet/Disability
