Job Description:
Communications & Training Specialist – I-ERP
Position Overview
The Communications & Training Specialist will support the I-ERP Communications & Training team in developing and executing communication, engagement, and training initiatives that drive awareness, adoption, and end-user readiness across the organization. This role requires a strong communicator with experience in content development, internal communications, training facilitation, and stakeholder engagement.
This is an onsite position.
Key Responsibilities
Communications & Engagement
- Support the development and execution of I-ERP communication strategies and plans.
- Manage communication initiatives, including newsletters, podcasts, and other employee engagement channels.
- Develop internal communications for Purchasing, leadership teams, and cross-functional stakeholders.
- Create, review, edit, and refine communication content to ensure clarity, consistency, and effectiveness.
- Lead scripting, coordination, logistics, and delivery of the Tek Talks Podcast and I-ERP Minute Podcast.
- Support global end-user engagement initiatives and communication campaigns.
- Track communication effectiveness through metrics, reporting, and performance analysis.
- Contribute to corporate engagement strategies and support external/public-facing communication efforts when needed.
- Develop impactful, audience-focused content with strong storytelling elements.
Training & Development
- Collaborate with subject matter experts (SMEs) to design, develop, and maintain I-ERP training curriculum and learning materials.
- Update and enhance training content to meet evolving business and user needs.
- Facilitate engaging instructor-led training sessions, workshops, and Microsoft Teams learning events.
- Deliver training to diverse audiences in both in-person and virtual environments.
- Assess training effectiveness and recommend improvements to increase learner engagement and comprehension.
Required Skills
- Communications management and strategic planning
- Internal communications development
- Newsletter creation and content management
- Podcast scripting, coordination, and logistics management
- Training content development and curriculum design
- Training facilitation and delivery
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft SharePoint
- Artificial Intelligence and Expert Systems
Required Experience
- 3 to 5 years of experience in communications, training, employee engagement, organizational communications, learning & development, or a related field.
- Demonstrated experience developing and executing communication strategies and training programs.
- Experience creating internal communications for corporate, leadership, and cross-functional audiences.
- Proven ability to manage multiple projects and stakeholders in a fast-paced environment.
Preferred Qualifications
- Master's Degree
- Experience supporting enterprise-wide transformation, ERP, digital transformation, or change management initiatives.
- Experience developing employee engagement campaigns and multimedia communications.
Education
Required: Bachelor's Degree
Preferred: Master's Degree
Top Skills to Highlight on Resumes
1. Podcast Leadership & Content Production
Candidates should demonstrate ownership of the end-to-end podcast creation process, including:
- Developing scripts and content
- Coordinating logistics and production schedules
- Managing stakeholder participation
- Measuring success and audience engagement
- Aligning content with business objectives
2. Internal Communications
Candidates should showcase experience:
- Developing targeted communications for diverse audiences
- Supporting purchasing, operations, or cross-functional business functions
- Tailoring messaging to achieve specific communication goals
- Utilizing various communication channels effectively
3. Training Content Development & Maintenance
Candidates should highlight:
- Creating, formatting, and updating training materials
- Curriculum development and instructional design experience
- Improving learner engagement and training effectiveness
- Delivering measurable training outcomes
Feedback on Previous Interviewed Candidates
The primary challenge encountered with previous candidates was an overstatement of experience in critical areas that could not be substantiated during interviews.
Common concerns included:
- Lack of Depth and Specificity: Candidates were unable to provide detailed examples demonstrating expertise in podcast production, training content management, or internal communications. Experience often appeared superficial and lacked measurable results.
- Misalignment with Business Needs: While candidates had relevant communication or training experience, many examples did not directly apply to the specific responsibilities and challenges of this role.
- Limited Ownership and Initiative: Candidates frequently did not demonstrate the proactive mindset, self-sufficiency, and ability to quickly assume ownership of responsibilities that the team is seeking.
- Insufficient Collaboration Focus: Several candidates lacked a clear understanding of working within highly collaborative, cross-functional environments and did not convey enthusiasm for an onsite team-oriented culture.
