Job Description:
SAP L1 Production Support Specialist
Work Arrangement: 3 Days Onsite
Position Overview
BlueOval Battery Park Michigan (BOBM) is a Ford manufacturing facility helping power the next generation of Ford vehicles. The SAP L1 Production Support Specialist will serve as the primary coordinator for SAP S/4HANA Public Cloud production support activities across multiple business functions. This role is responsible for driving issue resolution, coordinating cross-functional support efforts, maintaining operational visibility, and ensuring business continuity across Finance, Master Data Management (MDM), Purchasing, HR, Supply Chain Collaboration, Warehouse Operations, ASN, and Banking workstreams.
This position offers the opportunity to work in a fast-paced manufacturing environment supporting a large-scale SAP ecosystem while developing expertise in production support, project coordination, stakeholder management, and SAP cloud operations.
Key ResponsibilitiesL1 Production Support & Incident Management
- Serve as the primary point of contact for BOBM IT Level 1 support activities within the SAP S/4HANA production environment.
- Manage end-to-end support processes using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
- Prioritize incidents based on severity and business impact while ensuring SLA compliance.
- Coordinate escalations to L2 and L3 support teams and provide comprehensive issue documentation, including root cause analysis.
- Monitor ticket backlogs and drive timely resolution of production issues.
- Develop and maintain incident management dashboards, scorecards, and support performance metrics.
- Analyze trends, identify recurring issues, and communicate support metrics to stakeholders.
Finance & Integration Support
- Support month-end financial close activities, including:
- Intercompany transactions
- Banking and treasury processes
- Accounting operations
- Wall Street, Backline, MICS, Vertex, and Monex integrations
- Assist with SAP integration initiatives involving:
- Master Data Management (MDM)
- Purchasing and supplier interfaces
- API and middleware integrations
- Advance Shipping Notice (ASN) processes
- Support SAP S/4HANA Public Cloud Identity and Access Governance activities, including:
- User provisioning
- Deprovisioning
- Access modifications and role management
Training & User Enablement
- Coordinate SAP training activities across BOBM business workstreams.
- Track training certifications and user readiness metrics.
- Ensure training materials and job aids are current and accessible.
- Schedule and coordinate training sessions as needed.
- Develop dashboards and reporting to measure training completion and effectiveness.
Required Skills
- SAP ERP
- SAP S/4HANA
- SAP Public Cloud
- Production Support
- Incident Management
- JIRA
- ServiceNow
- SAP Cloud ALM (CALM)
- API Integration
- Change Management
- Java
Preferred Skills
- SAP Activate methodology experience.
- Project Management certification (PMP or equivalent).
- SAP certifications in:
- Security
- GRC
- FICO
- S/4HANA
- Related SAP modules
- Experience with ITIL-based Incident, Problem, and Change Management frameworks.
- Familiarity with automotive or battery manufacturing operations.
Required ExperienceSAP & Production Support
- 5+ years of hands-on SAP ERP/SAP S/4HANA experience.
- Experience supporting SAP production environments, including incident management and issue resolution.
- Proven experience utilizing SAP Cloud ALM (CALM), ServiceNow, and JIRA for support workflows, ticket management, and incident tracking.
Cloud Experience
- Participation in at least one full lifecycle SAP S/4HANA Public Cloud implementation.
Project & Program Management
- 10+ years of experience leading and coordinating complex IT initiatives, including planning, execution, and delivery of technology projects.
Reporting & Analytics
- Experience developing dashboards, scorecards, KPIs, and operational reporting to provide visibility into support performance and project health.
Functional & Technical Knowledge
- Accounting and financial operations
- Treasury and banking processes
- Master Data Management (MDM)
- Purchasing and supplier integrations
- API and interface management
- ASN processes
- Middleware platforms and integrations
Professional Skills
- Strong stakeholder management and communication skills.
- Excellent organizational and prioritization abilities.
- Ability to manage multiple concurrent workstreams in a fast-paced environment.
- Strong analytical and problem-solving skills.
Preferred Experience
- SAP S/4HANA Public Cloud implementations and support.
- SAP Cloud ALM (CALM).
- Experience supporting BOBM or similar manufacturing workstreams.
- Automotive manufacturing industry experience.
EducationRequired
Preferred
- Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.
Additional Information
- Hybrid work environment with 3 days onsite.
- Must be comfortable working across multiple business functions and support teams within a manufacturing environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
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