A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.
Clinic Operations Management
- Serve as central contact person to staff, residents and faculty for clinic needs.
- Oversee day-to-day operations of the clinic (daily review of schedules, productivity, quality, customer service, and patient flow).
- Facilitate coverage for faculty absences to ensure the clinic is covered during patient care.
- Communicate and ensure adherence to the clinic's values, policies and procedures; participate in their development; update and maintain existing policies and procedures as needed.
- Work closely with dental providers and specialists to provide comprehensive dental care to patients.
- Provide ongoing feedback to the clinic director and the department administrator, by developing and analyzing various reports to determine clinic goals, collections and patient flow.
- Supervise, train and direct the work of all clinic staff.
- Provide backup support for staff as needed
- Manage clinic inventory and supply ordering
- Work with department administrator who oversees the clinic budget
- Supervise the following operational activities:
Staff Management
- Respond to and support staffing both administratively and clinically as needed and provide training as needed.
- Collaborate with, train and manage lead Dental Assistant who assists in handling clinic operations and staff management and communication
- Prepare required paperwork relative to human resource management, including but not limited to screening, interview, and selection of candidates.
- Identify staffing needs and supervise patient service representatives and dental assistants and ensure adequate staffing
- Create and monitor work plans for staff; ensure the people under supervision understand their responsibilities; work with staff to create goals and identify professional development opportunities; coach the staff.
- Provide and track feedback about staff performance and efficiency in a timely manner to deliver annual performance review /promotions.
- Conflict Management: Handle employee grievances/complaints and take disciplinary action when necessary (following progressive discipline policy and proper documentation).
Patient Care
- Obtain, verify, and update insurance, financial, statistical, and demographic information with the patient.
- Responsible for overseeing and managing the patient referral system with internal and external referrals regarding dental student providers.
- Facilitate and distribute cases for root canal patients to the D4 dental student providers of 120+ based on availability to ensure their graduation requirements are met for Endodontics.
Communication
- Manage patient concerns or complaints regarding treatment or financial concerns within the clinic via face-to-face or phone; document and file appropriate paperwork accordingly.
- Collaborate with dental student providers, graduate students, faculty, and staff to identify, coordinate and facilitate the appropriate resources needed prior to patient appointments.
- Communicate with referred patients via phone regarding the process of becoming a patient within the school and the process of the root canal.
- Oversee the auditing and communication of the status of student completions for graduation (by working with the predoc administrator).
- Collaborate with the clinic billing office to obtain and review patient balances and adjustments as needed.
- Communicate with any correspondence or requests to the clinic or department pertaining to our area
- Oversee and ensure that the Lead Dental Assistant is managing the auditing process and tracking for pre-doctoral graduation requirements
Additional Duties
- Organize clinic events, coordinate interview day for program candidates, assist with onboarding and orienting post-grad DPPs and new residents
- Certification as a CDA or RDA
- BLS certification
- 2+ years of supervisory experience
- Excellent judgment and capability to act in a busy environment
- Excellent organizational and interpersonal skills including the ability to work cooperatively with faculty and staff
- Detail-oriented, have the ability to set priorities, exercise initiative
- Work simultaneously on different projects and meet deadlines to produce accurate results
- Positive customer service-oriented attitude, exemplary work ethic
- Previous supervisory experience in a medical or dental setting
- Knowledge of School of Dentistry processes and procedures
- Familiarity with Dental Stores ordering/inventory system
- Strong understanding of Axium and experience in generating and interpreting reports
- Previous experience with digital dentistry and CBCT scans is desired.
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