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Job CategoryCustomer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Applications for this position will be accepted on an ongoing basis.
About the Role
Salesforce is hiring Deployment Strategists - engagement leaders who serve as the operational backbone, program lead, and business strategist for high-stakes customer migrations and platform modernizations. Operating in an AI-native delivery framework, you own the end-to-end delivery lifecycle for fast-paced, high-impact engagements (typically 12 weeks or less) that transition enterprise customers to modern platforms like MC Next, Revenue Cloud, Tableau, and Data Cloud.
You're a hybrid of Program Manager, Engagement Lead, and Business Analyst. Rather than managing a schedule from the sidelines, you lead engagement strategy, direct cross-functional delivery pods, run executive governance, and use modern AI tools to accelerate discovery and execution - keeping complex migrations on track and ensuring enterprise customers see value fast.
What You'll Be Doing
Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery Migration Strategy Execution Oversight Value Realization & Handoff
Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks
Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates
Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes
Lead steering committee reviews and help customers navigate organizational change
Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns
Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows
Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption
What We're Looking For
Required Qualifications
8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions
Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline
Strong background in program governance, scope management, business process analysis, and executive stakeholder management
Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams
Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud)
Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency
Willingness to travel up to 25% to customer sites as needed
Degree or equivalent relevant experience required.
Preferred Qualifications
Prior experience in a Success Architect, Solution Architect, or similar customer-facing delivery role at an enterprise software company
Familiarity with Salesforce's platform ecosystem and migration methodologies
Experience building or refining AI-accelerated delivery playbooksWhat's in It for You
You'll operate at the center of Salesforce's highest-stakes customer migrations, with direct influence on how enterprises modernize their platforms. You'll work alongside Professional Services, SI partners, and product teams while pushing the boundaries of AI-native delivery.Our Commitment to Equality
Salesforce is an equal opportunity employer. We believe in equal treatment for all employees and applicants, and we are committed to building a workforce that reflects the diverse communities we serve - hiring without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status.
Unleash Your Potential
When you join Salesforce, you'll be... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
