A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Director of Change Management is responsible for leading the organizational change strategy and execution for a large-scale Enterprise Resource Planning (ERP) transformation spanning Human Resources, Finance, and related administrative functions across a complex enterprise that includes a nationally recognized R1 research university and a statewide academic health system.
This leadership role will establish and direct the change management function during the strategy and pre-planning phases of our ERP transformation projects. The Director will oversee multidisciplinary teams responsible for change management, communications, stakeholder engagement, organizational readiness and planning for design and implementation.
You will serve as a trusted advisor to executive leadership, business leaders, project sponsors, and governance committees while developing and implementing strategies that minimize disruption, increase stakeholder engagement, and accelerate realization of transformation benefits. Additionally, the person in this role will understand and maintain a pulse on stakeholder needs at all levels of the organization in order to effectively plan and execute the broad and deep changes that will occur through the course of the ERP project.
This is a 2 year term-limited role with the option to extend for an additional 1-2 years, or more, based on project progress and phasing. This is a hybrid role, with the in-person component based in Ann Arbor, Michigan. A majority of the time will be required on-site in Ann Arbor and is expected to fluctuate throughout the project. Questions regarding this posting can be directed to [email protected].
Enterprise Change Leadership
- Develop and execute a comprehensive change management strategy for the ERP strategy and pre-planning phases
- Engage with key stakeholders to establish enterprise-wide change management strategies, standards, methodologies, tactics/tools, and governance processes
- Lead organizational readiness efforts across diverse stakeholder groups, including academic, clinical, administrative, research, and operational units
- Ensure alignment between program objectives, organizational priorities, and stakeholder needs by ensuring situational awareness of impacted areas
- Partner with executive sponsors and key leaders at all levels of the organization to build visible leadership commitment and advocacy for the transformation
- Infuse design thinking concepts and best practices from the association of change management professionals into the work
- Develop robust strategies and creative alternatives through the course of this body of work
Stakeholder Engagement
- Develop and implement a stakeholder engagement framework that addresses the needs of varied constituencies across the university and health system with a focus on pre-planning readiness
- Alongside project sponsors and ERP committees, build and maintain relationships with executive leaders, deans, department leaders, faculty, clinicians, researchers, administrative leaders, staff, and students
- Lead stakeholder impact assessments and develop targeted engagement strategies aligned with readiness assessments
- Develop and facilitate executive briefings, leadership forums, town halls, and stakeholder advisory groups designed to understand readiness/org changes needed during initial phases of the program
- Establish mechanisms to gather stakeholder feedback and incorporate insights into program planning and execution including personal development
- Maintain accountability with stakeholders through authentic communication, making adjustments along the way and incorporating their needs and interests in all deliverables
- Engage individuals at all levels of an organization to ensure all perspectives are gathered and concerns addressed
Communications Leadership
- Working with our central Communications department, build and execute upon an integrated communications strategy supporting strategy and pre-planning efforts
- Ensure consistent, transparent, and timely communications across all stakeholder groups while incorporating feedback loops for issue resolution and escalation. Ensure concerns are addressed authentically and put into action
- Work with a team to create communications, presentations, newsletters, digital content, change campaigns, and program updates
- Develop messaging that supports the vision, benefits, milestones, and organizational impacts
- Build systems to measure communication effectiveness and adjust strategies based on stakeholder feedback, engagement metrics and readiness assessments
Organizational Readiness
- Work with our strategy/pre-planning consultants on:
- Readiness assessments to evaluate organizational preparedness for the beginning phases of the program including impacts on people, processes and operations
- Establishing performa
